Technical Service Representative I

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $19 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 6%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arthrex

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💊 Pharmaceuticals

Manufacturing • Healthcare • Pharmaceuticals

Arthrex is a global medical device company and leader in new product development and medical education in orthopedics. With a corporate mission of Helping Surgeons Treat Their Patients Better®, Arthrex has pioneered the field of arthroscopy and developed more than 1,000 innovative products and surgical procedures each year to advance minimally invasive orthopedics worldwide. The company is committed to delivering uncompromising quality to healthcare professionals and the millions of patients whose lives they impact.

📋 Description

• Serve as the primary point of contact for technical support inquiries from customers and sales representatives • Provide guidance on Synergy products and accessories, including preventive maintenance information and troubleshooting throughout the Arthrex RMA process • Maintain customer and Arthrex service records • Manage clean hand-offs of customer service requests to appropriate Arthrex teams • Build customer relationships and strengthen business partnerships • Escalate at-risk customers and collaborate on corrective action plans • Communicate clearly and effectively with coworkers and customers verbally and in writing • Maintain frequent customer communication to ensure resolution and follow-up • Interface with distributors, sales representatives, and medical professionals to resolve issues • Deliver phone support to sales agency representatives and medical facility employees • Intake and route product-related issues through the ticketing system • Provide accurate and timely RMAs to the Technical Assistance Center • Facilitate account credits, product exchanges, upgrades, and replacements • Collaborate with Quality, Logistics, Contracts, and Customer Service teams to resolve issues

🎯 Requirements

• At least two years of experience using business applications such as databases, data entry systems, or ERP platforms • Experience working directly with customers and sales representatives in a customer service capacity required • HS Diploma or equivalent required • AA, AS, or higher in a technical field preferred • Experience working in a regulated industry such as medical devices, pharma, or defense preferred • Experience with business applications such as databases, data entry, or ERP systems required • Experience with Salesforce or other CRM/SMS systems, particularly in a ticketing or customer service capacity preferred • Strong time management and organization skills • Ability to juggle multiple responsibilities • Strong written, oral, and presentation skills • Problem-solving and critical thinking skills • Ability to learn new skills and technologies • Ability to capture and document customer inputs accurately • Ability to research and triage customer needs and communicate across relevant teams • Ability to think creatively and analytically • Ability to work under pressure with a calm and patient demeanor • Applicants must be authorized to work in the United States without current or future employer sponsorship • Reliable high-speed internet and a dedicated workspace required • Flexibility to accommodate shift or schedule changes and overtime as required

🏖️ Benefits

• Medical, Dental and Vision Insurance • Company-Provided Life Insurance • Voluntary Life Insurance • Flexible Spending Account (FSA) • Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness) • Matching 401(k) Retirement Plan • Annual Bonus • Wellness Incentive Program • Gym Reimbursement Program • Tuition Reimbursement Program • Trip of a Lifetime • Paid Parental Leave • Paid Time Off • Volunteer PTO • Employee Assistance Provider (EAP)

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