Call Center Agent, Swing Shift

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Radiant Plumbing & Air Conditioning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏗️ Construction

📦 Logistics

🛍️ eCommerce

Construction • Logistics • eCommerce

Radiant Plumbing & Air Conditioning is Texas’s leading provider of plumbing and air conditioning services, operating in Austin and San Antonio. They offer a comprehensive range of services including emergency heating and air repair, plumbing solutions, drain cleaning, and air quality improvement. With a commitment to customer satisfaction and quality workmanship, Radiant ensures that homeowners can rely on them for all their maintenance and repair needs, available 24/7.

📋 Description

• Answer inbound calls and schedule service appointments • Respond to and resolve voicemail messages, abandoned and missed calls from customers • Respond to customer requests via email, webchat, and text to resolve issues • Deliver call scripts clearly, compellingly, and personably • Adhere to the company’s plan for resolving customer complaints quickly and favorably • Maintain and update the customer database with complete and accurate information • Communicate with dispatch to ensure customers receive 5 Star Service • Provide additional support to the team as needed

🎯 Requirements

• High school diploma or GED • 2+ years of customer service experience in a phone-based role • Experience working in the home services industry preferred • Ability to multitask by completing phone and computer work simultaneously • Capability to type at least 40 WPM • Proficiency with Microsoft Office or Google Suite • Clear, kind, and energetic phone presence • Ability to work in a fast-paced environment and remain organized • Must be very independent and reliable • Must be authorized to work in the U.S. • Availability for 1:30 PM–10:00 PM CST, including weekend work • Flexibility as business needs may change

🏖️ Benefits

• Work from home • Medical insurance • Dental insurance • Vision insurance • 401k with 4% company match • PTO • Paid Holidays • Paid Wellness Time • Company provided laptop, monitor, and headset