Workforce Management Analyst

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🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Analyze call volumes, workflow trends, and historical data to forecast staffing needs and ensure adequate resource coverage across multiple sites. • Monitor real-time performance, manage schedules, call queues, attendance, and schedule adherence to meet service level goals. • Optimize workforce efficiency by adjusting staffing plans, approving PTO requests, and coordinating shift, vacation, and holiday scheduling. • Generate daily, weekly, monthly, and annual forecasts and provide performance reports and analytical insights to leadership. • Partner with management and cross-functional teams to support workforce planning, operational improvements, and special projects.

🎯 Requirements

• Bachelor's degree in Business or a related field preferred • 3+ years of workforce management experience in a contact center environment • Experience with workforce management software, forecasting, scheduling, capacity planning, real-time adherence, and contact center technologies (e.g., call routing, IVRs) • Strong analytical, problem-solving, critical thinking, and root cause analysis skills, with experience in performance reporting and quality assurance • Excellent organizational, communication, and multitasking abilities, with strong attention to detail and the ability to work independently or collaboratively in a fast-paced environment • Proficiency in Microsoft Office (Word, Excel, Outlook) • Flexibility to work varying shifts, including evenings and weekends as needed

🏖️ Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. • Compensation Reviews • Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans and Paid Holidays