Guest Experience Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Raise Away

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

✈️ Travel

🍽️ Food & Beverage

💼 Consulting

Travel • Food & Beverage • Consulting

Raise Away is a fundraising platform that provides curated experiences and luxury getaways tailored to boost auctions and donation campaigns. The company partners with nonprofits and organizations to offer reservation-based experiences, donation giveaways, and turnkey fundraising solutions that increase donor engagement and auction proceeds.

📋 Description

• Conduct email and phone outreach to Trip Winners • Coordinate travel dates with vendors or the internal team • Request post-trip feedback from Trip Winners • Manage travel itineraries, including flights, activities, tours, dinners, and other client needs • Offer additional nights or upgrades • Research and book add-ons with vendors • Identify ways to improve the guest experience • Provide on-call concierge services • Address needs outside the packaged experience • Participate in problem-solving and present solutions to the team • Manage tasks and input data in HubSpot CRM • Assist the Booking Team with quarterly projects • Attend quarterly team gatherings, at least three of which will be in Southern California • Participate in weekly meetings, Slack, and Asana projects

🎯 Requirements

• Self-starter able to independently manage a schedule in a 100% remote role • Experience in product development, design, or another similar role developing consumer experiences • Travel industry experience is a plus • Growth mindset • Google Workspace proficiency is a plus but not required • Prior HubSpot knowledge is a plus • Strong verbal and written communication skills, including presentation experience • Time management and organizational skills required • Ability to accept and grow from feedback • Proactive and independent problem-solving ability • Customer service skills required • Hospitality or customer service experience is a plus • Resume, cover letter, and a drawing of a paper airplane flying through the universe required to start the process

🏖️ Benefits

• A role at a Kick-Ass company • Unlimited vacation • Flexible work environment, 100% remote • Travel to amazing destinations around the world on the company’s dime • Health insurance • Dental insurance • 401K • Life insurance • Passport Program — one Raise Away trip per year plus airfare • Level Up internal fund for personal and professional growth