Senior Scaled Customer Activation Manager

🕒 February 5

🏢🏡 New York City – Hybrid

💵 $108k - $165k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ramp

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

📋 Description

• Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions. • Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints. • Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows. • Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals. • Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed. • Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system. • Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively. • Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality. • Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities. • Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices. • Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration. • Help maintain an industry-leading customer experience while operating at high volume and pace.

🎯 Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS • Proven success managing a high-volume book of business while consistently driving customer outcomes • Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively • Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement • Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions • Data-informed mindset with experience using metrics and signals to guide decisions and assess risk • Proven track record of meeting or exceeding key performance metrics in fast-paced environments • High adaptability and comfort navigating ambiguity in a scaling organization • Strong curiosity about product design and the ability to communicate why Ramp works the way it does.

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $10,000 per year) • Parental Leave • Pet insurance • Centralized home-office equipment ordering for all employees • Health and Wellness stipend • In-office perks: lunch, snacks, drinks, and more • Budget for intra-office travel • Relocation support to NYC or SF (as needed)