Federal Student Aid Regulatory Case Analyst

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🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $28 - $33 / hour

⏰ Full Time

⚪️ Entry-level

🚔 Compliance

👻 Ghost score 0%

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RavenTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

RavenTek is a trusted solutions provider specializing in enterprise infrastructure, cybersecurity, data and analytics modernization, and digital transformation services. They partner with leading technology innovators to deliver customized solutions that prioritize client missions and improve organizational performance. RavenTek offers managed services, consulting expertise, and unified observability to help clients navigate the challenges of a rapidly changing technology landscape while enhancing the digital employee experience across various sectors including federal, healthcare, and commercial.

📋 Description

• Assess assigned cases to determine jurisdiction, scope, and appropriate course of action • Perform detailed document reviews and comprehensive fact gathering from internal and external sources • Evaluate cases under applicable federal statutes, regulations, internal policies, and Federal Student Aid program guidance, including Title IV considerations • Develop structured written analyses using the Issue–Rule–Analysis–Conclusion methodology or comparable framework • Prepare professional correspondence and resolution summaries for internal and government review • Record actions, findings, and outcomes in CRM or case management systems • Maintain accuracy, completeness, documentation integrity, quality assurance compliance, and productivity standards • Manage assigned caseload to meet productivity targets, throughput requirements, and service-level agreements • Participate in quality reviews, calibration sessions, training, and continuous improvement initiatives • Follow Ombudsman-specific case handling processes and Federal Student Aid case management protocols • Enter actual time worked daily and submit timesheets at the end of each pay period • Submit Monthly Status Reports as required • Monitor RavenTek email at least three times per week and respond accordingly • Complete assigned compliance training • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field, or minimum of 4 years of progressive professional experience in lieu of a degree • Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree • Extensive experience reviewing, interpreting, and synthesizing complex documentation and case records • Practical experience operating within a CRM or case management system; Salesforce preferred • Advanced analytical and critical-thinking capability for complex regulatory scenarios • Expertise in structured professional writing and formal case determinations • Ability to manage multiple cases concurrently while maintaining accuracy and meeting productivity expectations • Meticulous attention to detail and disciplined documentation practices • Proficiency in Microsoft Office Suite applications • Self-directed work style suited for an independent remote environment • Familiarity with Federal Student Aid programs, Title IV regulations, or Ombudsman case resolution processes • Must be a U.S. citizen • Must be able to obtain and maintain Public Trust level clearance • Ability to sit at a workstation and work on a desktop or laptop for extended periods • Ability to effectively communicate verbally and in writing • Ability to lift and/or move moderate amounts of weight, typically up to 20 pounds • Regular and predictable attendance is essential

🏖️ Benefits

• Fully remote work arrangement • Public Trust clearance opportunity • Reasonable accommodations under the Americans with Disabilities Act • Equal access/equal opportunity/affirmative action employment environment