Principal Support Engineer – Network

Job not on LinkedIn

🕒 August 25

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reach Security

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

📦 Logistics

🔒 Cybersecurity

💰 Venture Round on 2021-02

Consulting • Logistics • Cybersecurity

Reach Security is a unified platform designed to help organizations optimize their security investment and close critical gaps in their defenses. By assessing security posture, maximizing existing tools, and providing detailed actionable insights, Reach enables security teams to streamline operations and strengthen defense mechanisms efficiently. The platform integrates seamlessly with various security systems to help users prioritize risks and remediate vulnerabilities, making it an essential tool for enhancing security posture in today's evolving threat landscape.

📋 Description

• Serve as the network subject-matter expert for the support team • Review customer firewall rule-bases, network policies, segmentation, and controls • Make prioritized recommendations based on real-world best practices • Critique Reach's network findings and separate signal from noise • Troubleshoot integrations between Reach and third-party network-security products • Diagnose engineering-level customer issues using packet captures, flow data, device logs, and protocol behavior • Package clear diagnoses and proposed fixes for Engineering • Uplevel the Sales Engineering team by teaching them to interpret and defend network findings • Partner with Engineering and QA to report defects, validate fixes, confirm workarounds, and drive root-cause analysis • Author and maintain runbooks, audit playbooks, and internal documentation • Maintain lab or test capability across representative network platforms • Own and resolve escalations, reproduce and test issues, document solutions, and enable the support team

🎯 Requirements

• 6+ years of deep, hands-on experience with enterprise network security, including firewalls, segmentation, and network traffic analysis • Experience in a senior individual-contributor role such as L3 Network Support Engineer, Network Security Engineer, Firewall Engineer, or Security Support Engineer • Platform-level expertise with one or more enterprise firewall ecosystems: Palo Alto (PAN-OS), Fortinet FortiGate, Cisco (ASA/Firepower), Check Point, or Juniper • Expertise in rule-base design, review, and optimization • Strong command of TCP/IP and network protocol internals • Ability to reason from packet captures (Wireshark/tcpdump), flow/telemetry data, and device logs to root cause • Experience with network segmentation and micro-segmentation, NAT, routing (BGP/OSPF), VPN (IPsec/SSL), and TLS/SSL inspection • Experience with IDS/IPS/NDR, secure web gateways/proxies, DNS security, and SASE/ZTNA architectures • Cloud network security experience with AWS security groups/NACLs, Azure NSGs, GCP firewall rules, VPCs, and connectivity/peering constructs • Track record resolving interoperability issues between network-security tools and the broader stack • Working knowledge of Linux system administration • Experience with enterprise-scale, multi-site environments and large, heterogeneous network estates • Ability to provide clear, prioritized advisory recommendations to customers • Strong written and verbal communication • Strong time management and sense of urgency in customer-impacting situations • BS or MS in Computer Science, Engineering, Networking, or a related technical discipline, or equivalent practical experience

🏖️ Benefits

• Competitive salary • Equity package • Medical, dental, and vision insurance, including plan options with company-paid employee coverage • FSA, HSA, and 401(k) plans • Company paid life insurance and disability coverage, along with buy up options • Voluntary benefits including pet insurance, identify theft coverage, and legal services • Unlimited PTO and sick time