Assistant Community Association Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

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RealManage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🏠 Real Estate

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

RealManage is a national, tech-enabled community association and HOA management company that provides end-to-end services and a cloud-based software platform to boards, residents, developers, and onsite staff. It delivers HOA financial management, collections, vendor coordination, insurance and construction services, on-site management, resident communications, and multilingual support, with 24/7 portals and automated workflows to increase transparency and operational efficiency. RealManage combines local on-the-ground managers with centralized technology, reporting, and support for single-family HOAs, condominiums, master-planned and mixed-use communities.

📋 Description

• Practice and adhere to the Guiding Principles of the company and respond to all calls / emails within 24 hours of receipt. • Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, polices, and procedures. • Manage clubhouse and pool reservation process. • Process pool cards/gate remote requests, for communities where this is managed at branch level. • Upload Community Documents to Archive, such as Annual Meeting vote/sign in/proxies, community legal documents etc. • Assist with all resident correspondence with regards to violations, request for community forms, general payment questions, ACC requests, reservation details, etc. • Assist in the tracking of expiration dates on all agreements for assigned associations (landscape maintenance, pool maintenance, janitorial, etc.), solicit bids for renewal, renew the agreements with current vendor if requested and/or assist the bid packet preparation. • Ensure that all agreements are fully executed and are appropriately filed. • Assist in obtaining COI information for vendors of each community. • Assist with the preparation of the Board Meeting Packets and Annual Members Meeting Packets in accordance with the association’s bylaw notice requirements. • Attend Board Meetings and Annual Members Meetings as needed to assist the CAM with resident check-in, vote counting, and to record minutes if appropriate. • Prepare and fulfill the New Board Member Packet(s) within two (2) working days of the Annual Members Meeting. • Assist in the management of the volunteer process for assigned associations and maintain a data file of volunteers for each committee and manage committee requests. • Set up files for new associations as assigned and maintain association files per standard office procedures. • Assist the CAM with researching resident requests, securing locations and dates for meetings. • Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community. • Attend monthly Manager’s and training meetings as required. • Conduct business at all times with the highest standards of personal, professional and ethical conduct. • Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems. • Plus any other tasks assigned by supervisor.

🎯 Requirements

• At least three years of administrative experience (community association experience is a plus) • Excellent customer service skills • Ability to retain new information • Must present a positive and professional image for the organization • Excellent written and verbal communication skills • Proficient in MS Office Suite • High level of integrity and ability to maintain confidential information • Highly organized and efficiency-minded with excellent time management skills • Able to multi-task and adjust to constantly changing priorities with ease • Able to work on their own as well as with others

🏖️ Benefits

• Medical Insurance • Dental Insurance • Vision Insurance • Life and Disability Insurance • HSA (Required High Deductible Medical Plan to be eligible) • FSA • Education Reimbursement • 401K matching • Employee Assistance Program (EAP) • 11 paid Holidays