Customer Solutions Architect – I

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $56.1k - $95.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

👻 Ghost score 0%

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Work with customers and internal teams to understand business challenges and root-cause issues. • Craft scalable, flexible, and resilient integrated solutions that accelerate customer time to value/ROI and operational efficiency. • Listen to customers, analyze issues, identify root causes, own resolutions, and ensure follow-up and follow-through. • Navigate complex organizations and communicate or present to customer constituencies ranging from leasing staff to the C-Suite. • Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations. • Advise multifamily owners and operators on solution and operational best practices. • Set and manage customer expectations to enhance customer experience and mitigate potential risk. • Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation. • Work cooperatively across the organization to achieve shared objectives.

🎯 Requirements

• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 2 years of experience in account management/support, product management/development, or end-user communication. • Bachelor’s degree with a focus on Business, Marketing, Real Estate, or other applicable areas of study. • Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI. • Strong understanding of property management at both the corporate and property level. • Ability to navigate people and data to find answers; strong persuasion skills and ability to overcome objections from a wide variety of personalities internally and externally. • Goal, metric, and results-oriented, with a strong sense of responsibility, accountability, and enthusiasm to enable empowered customers and partners. • Proficient in Microsoft Office Suite, specifically Word, Excel, and PowerPoint, and CRM software such as Salesforce. • Ability to travel up to 20%.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position. • Annual bonus and sales incentives may be available depending on the applicable plan, role, and individual performance.