Rebound Intake Specialist

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ReBound

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🛍️ eCommerce

☁️ SaaS

Logistics • eCommerce • SaaS

ReBound is an omnichannel returns management specialist that provides end-to-end return solutions for large and scaling retail and e-commerce brands. It combines global logistics and returns operations with advanced returns technology (consumer and circularity portals, integrations with platforms like Shopify and TikTok Shop), data & insights, and sustainability-focused programs to reduce cost and emissions from returns. ReBound handles returns processing, shipping & tracking, refunds, and circularity services while positioning returns as a conversion and customer-experience driver.

📋 Description

• Handle inbound inquiries via phone, text, and email from prospective Members — no cold calling. • Conduct empathy-led intake conversations to understand Member needs, articulate Rebound's value, and guide them confidently toward enrolling in teletherapy services. • Accurately complete the intake process: register Members, verify insurance, document demographic and referral information, and schedule their first therapy appointment. • Educate prospective members on trauma therapy and how Rebound's platform works to set realistic, hopeful expectations from the start. • Serve as a knowledgeable and compassionate advocate for active Members navigating their care experience. • Provide accurate information about services, pricing, and policies; ensure Members always feel informed and cared for. • Maintain detailed, accurate records of all Member interactions in our internal systems per HIPAA guidelines. • Display genuine empathy, cultural sensitivity, and professionalism in every Member touchpoint. • Uphold Rebound's reputation for a top-tier Member experience — whether speaking with someone for the first time or resolving a difficult situation months into their care. • Maintain strict confidentiality and adhere to HIPAA security guidelines at all times. • Follow company policies and compliance standards consistently.

🎯 Requirements

• High School Diploma or GED required. • Strong empathy and genuine desire to help people in vulnerable moments. • Proven experience with patient intake processes, inside sales, patient advocacy, or a closely related role. • Exceptional verbal and written communication skills — warm, clear, and professional. • Ability to handle high-pressure situations with patience, composure, and follow-through. • Highly detail-oriented and comfortable managing multiple software systems simultaneously. • Ability to adapt quickly in a fast-paced, startup environment with evolving processes. • Reliability and consistent availability during scheduled work hours (remote environment). • Bachelor's degree is strongly preferred. • 1–3 years of inside sales or healthcare customer service experience. • Familiarity with EHR/CRM platforms and healthcare technology. • Knowledge of mental health, trauma/PTSD, insurance, or telehealth services — a meaningful advantage. • Experience working in a metrics-driven or goal-oriented team environment.

🏖️ Benefits

• Laptop and Equipment will be provided.