Technical Enablement Manager

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Recast Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Recast Software is a technology company offering a comprehensive suite of solutions designed to support IT departments in various industries, including education, finance, government, and healthcare. They provide tools that enhance compliance, improve asset visibility, and reduce IT threat vectors. Recast Software focuses on optimizing Microsoft Configuration Manager and Intune environments, providing IT teams with increased visibility, faster remediation, and efficient management of third-party applications. Their products, such as Right Click Tools and Endpoint Insights, are trusted by over 70,000 IT professionals globally and impact over 60 million devices, assisting in driving security and productivity across enterprises.

📋 Description

• Maintain Recast's Customer Enablement Program; reviewing our enablement strategy, crafting the training content, and executing the Program at scale across our growing customer base • Build and maintain a library of engaging and effective curriculum; identifying the most important topics to educate our customers and actively filling gaps in our enablement offerings • Work with internal Subject Matter Experts to capture and share best practices with our customers • Deploy and utilize an enablement platform (NorthPass now Gainsight Customer Education) to disseminate trainings and courses at scale • Craft and host live webinars • Strive to improve internal and external knowledge bases by investing your learnings back into the enablement program, documentation, and other resources. • Develop a deep understanding of Recast’s products, our customers’ environments, and the systems market at large • Develop a deep understanding of our customers and how we can best serve their enablement needs • Work cross functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve

🎯 Requirements

• 3+ years’ experience using ConfigMgr (SCCM), preferably using the Enterprise Right Click Tools • 2+ years’ experience using Microsoft Intune • Enthusiasm for helping people, especially your peers, get the most value out of tools and products • Experience crafting content and leading trainings for a technical audience • Exceptional communication, instructional, and presentation skills with strong customer service • Comfortable working in multiple platforms and mediums to most effectively deliver instructional content • Highly accountable and self-motivated, comfortable owning projects from conception to follow-through while handling competing (and sometimes cross-functional) priorities • Strong problem solving and critical thinking skills

🏖️ Benefits

• 7.5% annual bonus potential • Medical, dental, and vision • FSA or HSA with company contributions • Employer paid STD, LTD, AD&D and life insurance • 401k with 4% employer match • Work-life balance, flexible time off, and remote work options • Parental leave