Support Team Manager

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Final Closures

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

⚖️ Legal

☁️ SaaS

B2C • Legal • SaaS

Final Closures is a service company that helps grieving families and estate professionals manage death notifications and account closures after someone passes. It provides a secure online portal and a validated processing workflow to notify banks, creditors, credit reporting agencies, government and healthcare entities, social media and digital accounts on behalf of the family, with tiered service packages positioned as an affordable alternative to estate attorneys. The company emphasizes data protection, identity-theft prevention, and compassionate support during post-loss administrative tasks.

📋 Description

• Lead, mentor, and develop a team of HR support professionals to achieve team and departmental objectives. • Oversee daily operations of the support team, ensuring timely and accurate delivery of HR services. • Collaborate with HR leadership to implement policies, processes, and initiatives aligned with organizational goals. • Ensure compliance with company policies, employment laws, and industry standards in all support activities. • Monitor team performance, provide regular feedback, and identify opportunities for professional growth. • Manage escalated issues and serve as a point of contact to resolve complex employee inquiries or concerns. • Utilize data-driven insights to improve workflows, enhance employee satisfaction, and streamline support services. • Work closely with cross-functional teams to drive continuous improvement across HR processes.

🎯 Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field. • Proven experience managing or supervising a support team, preferably within HR or a related industry. • Strong leadership and interpersonal skills with the ability to build trust and maintain positive team dynamics. • Excellent written and verbal communication skills in English. • Proficiency in HR systems, tools, and software with a focus on operational efficiency. • Demonstrated ability to prioritize tasks, handle multiple projects, and meet deadlines in a fast-paced environment. • Commitment to upholding confidentiality and ethical standards in handling sensitive HR data. • Ability to analyze data and produce actionable insights to improve team performance and operations.