Member Services Coordinator I

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Recuro Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Recuro Health is a leading provider of digital health solutions that aims to transform healthcare by making advanced healthcare accessible to all individuals. The company offers a wide range of services, including virtual primary care, behavioral health, urgent care, and health advocacy, all designed to provide coordinated and personalized care. Recuro Health is notable for its HITRUST certification, ensuring a high standard of security and compliance. They prioritize patient convenience with 24/7 access to care and personalized treatment plans, aiming to remove barriers to healthcare access and improve patient outcomes.

📋 Description

• Schedule consults and assist members and providers for all Recuro service offerings, including Virtual Primary Care, Virtual Behavioral Health, and Virtual Urgent Care • Support members and patients with detailed information about benefits and general care-coordination inquiries • Collect and document member demographics, health history, and chief complaint • Monitor virtual consultation status and escalate member or provider issues • Perform troubleshooting, post-consult scheduling, pharmacy outreach, and provider outreach • Complete tasks as assigned by Member Services Supervisor, Member Services Manager, or other Clinical Operations Leadership • Perform all tasks within Recuro Health policy and procedures

🎯 Requirements

• High School Diploma • Minimum 2 years Customer Service Experience • Minimum 2 years Telehealth Experience • Excellent customer service, verbal, and phone skills • Fluent in English • Flexibility with hours and available to work weekends • Knowledge of basic medical terminology • Ability to work weekends and holidays as needed • Internet speed of 30MPS or higher • Strong written and verbal skills; active listening • Strong interpersonal skills; ability to interact collaboratively with others • Ability to effectively handle and understand inbound and outbound verbal communication via telephone, computer-based calling systems, or voicemail speakers • Great attention to detail related to process and procedure • Strong organizational and time management skills • Ability to handle multiple tasks simultaneously without errors in a fast-paced environment • Shares complete and accurate information; maintains confidentiality and meets commitments • Displays energy and enthusiasm; takes action to influence events; desire to grow and learn • Takes personal responsibility for job performance; completes work in a timely and consistent manner • Eligible to work in the US; visa sponsorship is not provided • Must pass a pre-employment background test