Customer Service Specialist

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $18 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redbarn Pet Products

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🍽️ Food & Beverage

🏭 Manufacturing

🛒 Retail

Food & Beverage • Manufacturing • Retail

Redbarn Pet Products is a family-owned business that specializes in providing high-quality pet food and treats. Established over 25 years ago by co-founders Jeff Baikie and Howie Bloxam, the company focuses on creating nutritious food options for dogs and cats, utilizing premium natural ingredients free from artificial chemicals and preservatives. Redbarn Pet Products offers a diverse range of options, including air-dried, dry, and canned dog foods, as well as a variety of treats and chews. The company's products are crafted in facilities that adhere to stringent food safety standards set by the Safe Quality Food initiative, ensuring excellence in every product. Redbarn is committed to the health and satisfaction of pets and their owners.

📋 Description

• Serve as the first point of contact for new and returning customers • Provide thoughtful, timely, and personalized service across customer interactions • Support customers via phone, email, chat, SMS/Text, reviews, social media, and third-party platforms • Assist with orders, products, subscriptions, accounts, shipping, returns, and other customer needs • Own customer questions and concerns from first contact through resolution • Build meaningful customer connections through personalized, solution-focused interactions • Engage customers on social media through comments, messages, questions, and concerns • Track customer concerns, returns, feedback, trends, and key metrics accurately • Escalate concerns when needed and share customer insights with leadership • Collaborate with the team to solve problems and continuously improve the customer and pet experience • Follow safety, security, confidentiality, and data protection practices • Work independently in a remote environment while staying connected and supporting teammates • No supervisory responsibilities

🎯 Requirements

• High school diploma or equivalent required • Previous customer service or other customer-facing experience is preferred • Ability to communicate clearly, professionally, and effectively in both written and verbal interactions • Ability to perform basic mathematical calculations accurately for orders, refunds, discounts, and quantities • Ability to use sound judgment to identify and resolve customer needs • Comfortable navigating multiple computer systems, internet-based applications, customer service platforms, and standard business software • Ability to learn and adapt to new technology and systems • Ability to manage multiple priorities, stay organized, manage time effectively, and maintain accuracy • Work area large enough for a laptop and computer monitor and free from distracting background noise • Work area acceptable for webcam use • Reliable high-speed internet connection with at least 30 Mbps download and 10 Mbps upload • High-speed internet provided by the employee • Cell phone capable of two-factor authentication required, either through the Duo mobile app or SMS messages and phone calls • Ability to sit for long periods, use hands, and communicate frequently • Occasional ability to lift items up to 10 pounds and less frequent ability to lift items up to 25 pounds

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) with a company match • Flexible/Health Spending Accounts • Voluntary Benefits • Pet Insurance • Life and Accidental Death & Dismemberment Insurance • LTD Insurance • Paid Vacation / Paid Sick / Paid Holidays • Employee Pet Food Discounts • Company-provided computer, monitor, keyboard, mouse, and headset • Remote work arrangement