National Account Manager – Pet Speciality

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Redbarn Pet Products

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

👥 B2C

🛒 Retail

B2C • Retail

Redbarn Pet Products is a family-owned business that specializes in providing high-quality pet food and treats. Established over 25 years ago by co-founders Jeff Baikie and Howie Bloxam, the company focuses on creating nutritious food options for dogs and cats, utilizing premium natural ingredients free from artificial chemicals and preservatives. Redbarn Pet Products offers a diverse range of options, including air-dried, dry, and canned dog foods, as well as a variety of treats and chews. The company's products are crafted in facilities that adhere to stringent food safety standards set by the Safe Quality Food initiative, ensuring excellence in every product. Redbarn is committed to the health and satisfaction of pets and their owners.

📋 Description

• Serve as the primary commercial contact for assigned national retail accounts, building strong relationships across buying, replenishment, category management, eCommerce, and operations teams. • Deliver annual and quarterly sales, profit, and distribution objectives. • Develop and execute Joint Business Plans (JBPs) aligned with customer and company growth strategies. • Lead line reviews, assortment optimization, category recommendations, new item launches, and retail resets using consumer insights and item productivity analysis. • Prepare and deliver Quarterly Business Reviews (QBRs), executive business updates, and strategic performance presentations. • Identify new growth opportunities while strengthening existing customer partnerships. • Develop customer pricing strategies that balance retailer margin requirements with company profitability objectives. • Build and execute annual promotional calendars including TPRs, feature ads, displays, digital events, and seasonal programs. • Evaluate promotional effectiveness through post-event analysis and ROI measurement. • Manage customer trade budgets, accruals, reconciliations, and spending effectiveness. • Partner with Finance to resolve deductions, short pays, chargebacks, and claims while implementing root-cause improvements. • Own account forecasting assumptions by incorporating POS trends, inventory levels, seasonality, and promotional activity. • Partner with Demand Planning to improve forecast accuracy and inventory availability. • Work closely with Supply Chain and Customer Operations to improve fill rates, service levels, on-time delivery, and retailer scorecard performance. • Identify and mitigate risks related to production schedules, lead times, allocations, product launches, and discontinuations. • Communicate supply risks and recovery plans proactively with both customers and internal stakeholders. • Ensure compliance with retailer operational requirements including purchase orders, routing guides, EDI transactions, ASNs, invoicing, labeling, packaging, and pallet configuration. • Coordinate item setup and maintenance, including product master data, UPCs, dimensions, imagery, and digital content. • Maintain expertise in retailer portals, scorecards, compliance programs, and operational requirements. • Lead cross-functional resolution of operational issues affecting customer performance, profitability, and service. • Partner with Marketing and eCommerce teams to support online assortment expansion and digital merchandising. • Coordinate retailer-specific digital promotions and online events. • Ensure product detail pages (PDPs) contain accurate images, product attributes, claims, and compliance information. • Support private label initiatives including RFP responses, costing, margin analysis, packaging coordination, specifications, compliance documentation, and launch planning. • Coordinate cross-functional execution to ensure successful, on-time product launches. • Serve as the internal voice of the customer across Sales, Finance, Supply Chain, Demand Planning, Marketing, Quality Assurance, Customer Operations, and Product Development. • Lead cross-functional project execution through clear communication, timelines, accountability, and project management. • Develop scalable processes and best practices that improve execution, efficiency, and customer performance.

🎯 Requirements

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent professional experience. • Minimum of five (5) years of National Account Management, Key Account Management, or Customer Leadership experience within the consumer-packaged goods (CPG), pet products, consumer products, or related industries. • Demonstrated experience managing major retail customers such as Petco, PetSmart, Pet Supplies Plus, Walmart, Sam's Club, Target, Tractor Supply, or similar national retailers. • Proven success developing Joint Business Plans, negotiating promotions, and growing distribution and assortment. • Strong financial acumen with experience managing pricing, trade investment, profitability, and customer reporting. • Excellent analytical, presentation, negotiation, and communication skills. • Demonstrated ability to influence and lead cross-functional teams without direct authority. • Proficiency with Advanced Microsoft Excel and PowerPoint. • Proficiency with ERP and forecasting systems. • Proficiency with CRM platforms. • Proficiency with Retailer portals and scorecards. • Proficiency with EDI transaction processes (purchase orders, ASNs, and invoicing). • Proficiency with Business performance reporting and analytics.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) with Company Match • Flexible Spending Accounts (FSA) & Health Savings Account (HSA) • MetLife Voluntary Benefits • Pet Insurance • Life and Accidental Death & Dismemberment Insurance • Long-Term Disability (LTD) Insurance • Paid Holidays, Vacation, and Sick Time • Employee Pet Food Discounts