Associate Service Designer – Disaster Client Care Applications

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Collaborating with technology, product, and business teams to uncover customer and business needs and translate them into intuitive and engaging digital experience designs that lead to desired mission outcomes. • Facilitating discovery sprints and workshops to support early-stage product definition by uncovering customer pain points and opportunities. • Facilitating collaboration and communication between technology and business stakeholders through discovery, design, and product development sprints. • Adapting industry best practices and creating new service design and business analysis tools, methods, and standards. Promote adoption across cross-functional teams. • Learn and understand business processes and how new applications or current system enhancements can best ensure the success of business users. Investigate complex operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Evaluate new IT developments, applications and evolving business/systems requirements. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. • Define new and enhanced business processes. • Creating effective visual storytelling artifacts of business and technology concepts to promote decision-making and product design. • Partner with clients to develop a strategic plan to implement their technology vision. Audit existing and blueprint new digital experiences, identifying opportunities and solutions for improvement and experimentation. • Creating process and user flows, journey maps and interaction models, and service blueprints, resulting in low to high-fidelity prototypes, artifacts, and tools.

🎯 Requirements

• Bachelor's degree in a related field required or equivalent experience. • Minimum 4 years of related experience or equivalent combination of education and related experience required. • At least 2 years of experience in digital service design, digital product design, user experience UX design, human-centered design, or customer experience design. • At least 2 years of design thinking and/or UX tools and methods. • Proficiency in at least 3 of the following areas: agile product development projects, design sprints, design workshop facilitation, digital service design, UX and UI design, business process redesign, user story development, requirements analysis, product analytics. • Ability to apply knowledge of systems life cycle, systems integration, and data management principles. • Intermediate business acumen with the ability to align IT priorities with business objectives. • Clear and effective writing, documentation, and business facilitation/presentation skills. • Intermediate proficiency with business assessment/modeling and agile product development tools (e.g., Mural, Miro, LucidChart, Figma, Axure, Jira, Confluence, Monday.com, etc).

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition