FT Call Center Agent I

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments • Contact active or former blood donors to increase donation frequency and donor numbers at chapter offices or blood drives • Coordinate reminder calls and follow-ups • Log data and maintain records • Follow processes and appropriate scripting when conducting donor calls • Provide a consistent donor experience • Interact positively, proactively, and in a customer-focused manner with internal and external customers • Demonstrate care and compassion while supporting collection goals

🎯 Requirements

• High school diploma or equivalent required • Minimum one year of telephone and customer service or telemarketing experience required • Computer experience required • Excellent customer service and problem-solving skills required • Effective verbal communication skills • Ability to work with potentially difficult customers • Comfort working in a fast-paced environment • Standard schedule: Sunday 11:30am–8:30pm and Monday–Thursday 12pm–8:30pm; Friday and Saturday off

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition • Incentive plan based on annual individual and organization performance • Mentors who empower your growth along a purposeful career path