Supervisor, Assisted Confirmation Pathways

Job not on LinkedIn

🔥 55 minutes ago

🏛️ District of Columbia – Remote

🏛️ District of Columbia – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

🤲 Charity

Healthcare • Logistics • Charity

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Hire, train, and manage Assisted Confirmation Pathway staff, including Temporary Disaster Employees • Lead, support, and direct the Red Cross Assisted Confirmation Pathway workforce and volunteers • Develop, manage, and supervise a volunteer and collateral duty team of specialists • Serve as team lead for on-call specialists and maintain team roster and schedule • Coordinate with NHQ Case Processing, DROs, and Regions to expedite client service and oversee escalated services • Develop subject matter expertise on Assisted Confirmation Pathways and Client Casework • Conduct identity and residency verification for disaster clients • Review client case records, RC Care information, and tracking systems • Make at least three client contact attempts and document outreach • Explain verification requirements and facilitate virtual identity and residency confirmation sessions • Assess client information through approved virtual platforms and validate it against case records • Document verification activities, observations, and findings in designated systems • Identify discrepancies or incomplete information and refer findings for further evaluation • Maintain privacy, documentation, quality, and client-service standards • Identify trends, project future volumes, inform business decisions, and report issues to leadership • Analyze processes and improve use of RC Care and other tools • Participate in overnight and weekend on-call rotations • Direct daily operations during steady-state and operational-state periods

🎯 Requirements

• Bachelor's degree or equivalent combination of education and related experience required • Minimum 3 years of related experience or equivalent combination of education and related experience required • 1 year of lead or supervisory experience • Excellent interpersonal, verbal and written communication skills • Ability to develop strategies to achieve organizational goals • Demonstrated analytical and decision-making skills for continuous program or service improvements • Intermediate proficiency with MS Office, including Word, Excel, PowerPoint and Outlook • Familiarity with federal, state and local employment laws • Ability to work on a team • Ability to work an alternative schedule, such as Tuesday-Saturday or Sunday-Thursday, as needed • Ability to serve on-call rotations approximately 1 week of every month • Ability to travel up to 5-10% • Ability to use a personal computer, applicable software, and office equipment for sustained periods • Operational flexibility to meet sudden and unpredictable needs

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • 11 paid holidays, including six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Short- and Long-Term Disability and Insurance • Service Awards and recognition • Fully remote work from home • Mentorship and career development opportunities • No annual bonus offered

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