OpenShift Technical Account Manager

🔥 8 minutes ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Support enterprise customers in implementing automated and containerized cloud application platform solutions • Learn technologies including container orchestration, container registries, container build strategies, and microservices on container platforms • Develop relationships with key business and IT stakeholders and understand customers' business goals and priorities • Perform technical reviews and share knowledge to proactively identify and prevent issues • Understand customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat • Collaborate with engineering, research and development, product management, and technical support teams • Create customer engagement plans and maintain documentation on customer environments • Document customer issues and technical resolution details • Manage and grow customer relationships through relationship-based support • Forewarn customers of technology changes or potential service disruptions and advise on mitigation strategies • Advise customers about current and future Red Hat products • Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams • Analyze and present periodic operational performance reviews to customer leadership • Engage field teams, customers, and partners to ensure successful cloud technology outcomes • Communicate how Red Hat cloud solutions and roadmap align with customer use cases • Travel occasionally to visit regional customers

🎯 Requirements

• 5+ years of experience working in a support, development, engineering, IT, or a quality assurance organization • Administration experience with Platform-as-a-Service (PaaS) cloud solutions like Red Hat OpenShift Container Platform • Expertise in enterprise cloud solutions like Platform-as-a-Service (PaaS), containers, Kubernetes, cloud management, and IT automation • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with shifting priorities and timelines • Outstanding written and verbal communication skills and ability to convey complex information to customers clearly and concisely in English • Ability to travel for customer visits and events within the region • Bachelor's degree or an equivalent in a technology-related discipline, ideally computer science or engineering is a plus • Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts a plus • Red Hat Certified Engineer (RHCE) a plus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program