Security Technical Account Manager – Project Lightwell

🕒 July 30

🇺🇸 United States – Remote

💵 $124.2k - $198.6k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Liaise with Red Hat Product Security and partners on behalf of customers • Liaise between customers’ operations and security teams, providing guidance on general and industry-specific security paradigms • Provide analytical support for routine, proactive security monitoring and findings in Red Hat software • Provide analytical support for security impacts from planned changes to Red Hat software on critical, sensitive systems, with diagnostic and remediation advice • Mentor security and operations staff on security attributes and best practices • Facilitate customer use of the Project Lightwell clearinghouse for scanning, triage, patching, and backporting • Collaborate with Red Hat Consulting to accelerate software development lifecycle and OS patching at scale • Manage and grow customer relationships through attentive, relationship-based support • Build trust with customers and serve as their advocate within Red Hat • Perform technical reviews and share knowledge to identify and prevent issues • Understand customers’ technical infrastructures, environments, hardware, and offerings • Create customer engagement plans and maintain current customer-environment documentation • Support enterprise customers implementing automated and containerized cloud application platform solutions • Investigate and respond to online and phone support requests • Partner with engineering, product management, and technical support teams to debug, test, and resolve issues • Contribute to the Red Hat knowledge base and share best practices • Participate in internal projects and initiatives as a subject-matter expert and mentor • Deliver portfolio updates and help customers implement upgrades • Manage customer use cases and maintain case documentation • Develop solution patterns with solutions engineering teams to guide platform adoption • Engage field teams, customers, and partners to ensure successful cloud technology outcomes • Handle complex problems innovatively • Serve as a subject-matter expert on Security and the Red Hat portfolio • Report to the Global Director, Red Hat Services Cross Platform Leader

🎯 Requirements

• Associates' or Bachelor's degree or higher in computer science or a technical discipline • Red Hat Certified: RHCE (RHCA preferred) • Security Certification (CISSP, CCSP, CompTIA Security +, (ISC)² Certified in Cybersecurity (CC), Certified Ethical Hacker) preferred • Demonstrated track record of working in a strategic advisory role to senior IT and business executives • Applied knowledge and experience working in agile, scrum, and DevOps teams • 10+ years of experience working in a security role, customer support, development, engineering, or quality assurance (QA) organization • Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support • Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely • Competent comprehension of enterprise architecture and strategic business drivers • Ability to manage multiple issues and projects with a focus on detail • Application development and release engineering experience/knowledge • Great understanding of continuous integration (CI) and continuous delivery (CD) concepts • Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Docker, Kubernetes, and Ansible • Aptitude to learn new technologies quickly, including container orchestration, container registries, container build strategies, and microservices on container platforms • Willingness to travel to customer locations if required • Ability to travel internationally • Ability to work without a need for current or future visa sponsorship • Appreciation of and passion for open-source software • Deep knowledge of Red Hat Enterprise Linux • Experience with Red Hat’s technology portfolio • Previous experience as a developer, consultant or solutions architect

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program