Solutions Engineer

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Redwood Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Redwood Software is a cloud-native enterprise software company that provides workload automation and service orchestration platforms (RunMyJobs) to automate and orchestrate business processes across SAP, ERP, cloud and on-premises systems. Its SaaS offerings include job scheduling, managed file transfer, finance/record-to-report automation, DevOps and data orchestration, with low-code tooling, deep SAP integrations, and enterprise-grade security and support.

📋 Description

• Serve as the primary technical and strategic partner for Redwood’s existing customers • Drive customer adoption, uncover expansion opportunities, and act as a trusted advisor connecting business objectives with technical outcomes • Partner with Sales, Product Management, Product Marketing, Customer Support, and Engineering to drive growth, mitigate risk, and deliver measurable business value • Build and maintain trusted relationships with technical and executive customer stakeholders • Lead Health Checks, Use Case Workshops, and Business Reviews • Identify adoption gaps and risk areas and create get-well plans for customer success and retention • Understand customer architectures, workflows, and business objectives to align Redwood capabilities with desired outcomes • Serve as the single point of contact for strategic and technical requirements • Collaborate with Account Executives to identify and pursue account expansion opportunities • Prepare and deliver product demonstrations and technical presentations • Guide evaluations and proofs-of-concept for new use cases • Translate business challenges into technical solutions using Redwood’s automation platform • Develop and execute account growth strategies • Act as technical liaison and escalation point for assigned accounts • Coordinate cross-functional teams to drive successful outcomes • Manage concurrent projects and balance customer priorities with internal resources • Troubleshoot high-level technical issues and determine paths to resolution • Represent the customer’s voice internally and provide structured product and service feedback • Document and share best practices for implementing and optimizing Redwood solutions • Contribute to internal knowledge bases and process improvements

🎯 Requirements

• Minimum 3–5 years in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience • Hands-on technical experience in enterprise software and technologies, including Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, and Troubleshooting • Ability to troubleshoot technical issues at a high level • High-level understanding of organizational structures in large enterprises and their typical challenges • High-level understanding of all aspects of ERP solutions, including Financials and Procure to Pay • Ability to quickly learn, articulate, and demonstrate complex solutions • Exceptional written, verbal, and presentation skills for technical and executive audiences • Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously • Analytical and structured approach to problem-solving and process improvement • Experience with SAP ERP solutions is preferred • Experience with Java, SAP ABAP, SQL Developer, or similar is preferred • Experience with LLMs and AI solutions is preferred

🏖️ Benefits

• Equal opportunity employment and zero-tolerance discrimination policy • Compliance with local data protection laws, including GDPR • Approximately 20–40% travel depending on customer and business needs