Patient Care Coordinator

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ReFocus Eye Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🏥 Healthcare

🧬 Biotechnology

Healthcare • Biotechnology

ReFocus Eye Health is the premier vision practice network in the Midatlantic and Northeast, dedicated to supporting emerging practitioner entrepreneurs in the field of eye care. With a centralized, efficient support system, the network provides the necessary resources and collaboration for individual practices to thrive. ReFocus Eye Health specializes in various areas including LASIK, glaucoma, diabetic retinopathy, and cataract surgery, all delivered in a patient-centric and friendly environment. The organization is committed to transforming the total eye care experience through excellence and passion for eye health.

📋 Description

• Answer incoming calls with a warm and professional demeanor and provide outstanding customer service • Schedule, reschedule, and cancel patient appointments accurately and efficiently • Address patient inquiries, verify insurance eligibility, and manage referrals • Maintain patient files, perform accurate data entry, and keep systems up to date • Call patients to remind them of upcoming appointments and provide necessary information • Maintain positive relationships with physicians, office staff, and clinical staff

🎯 Requirements

• Customer-first attitude and passion for patient satisfaction • Ability to handle a high volume of calls efficiently • Excellent communication and interpersonal skills • Proficiency in Microsoft Word, Excel, and Outlook • Ability to navigate multiple computer systems simultaneously • Ability to thrive in a fast-paced environment • High School Diploma or equivalent • Experience with EHR and practice management systems is a bonus • Experience with complex multi-phone software is a bonus • Spanish-speaking skills are a bonus • 1 year of call center experience is a bonus • Availability Monday–Friday, 8:00 AM–4:30 PM or 8:30 AM–5:00 PM

🏖️ Benefits

• Equal opportunity employer • Commitment to diversity