Relativity
1001 - 5000 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
Artificial Intelligence • Enterprise • SaaS
Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.
Technical Support Specialist – Weekday Overnight
🕒 May 10
🥔 Idaho, Illinois, +2 more states – Remote
💵 $54k - $80k / year
⏰ Full Time
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
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Relativity
1001 - 5000 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
Artificial Intelligence • Enterprise • SaaS
Relativity is a technology company that provides cloud-based software solutions for data discovery, e-discovery, data breach response, contract analysis, and privacy management. Their products, powered by artificial intelligence, offer proactive security and legendary support to help organizations manage sensitive data. Relativity is trusted by thousands of organizations, including law firms, corporations, and government agencies, to organize data, discover truth, and act on it effectively and efficiently. Their end-to-end solutions streamline data discovery from collection to review and production, utilizing tools like RelativityOne, Relativity aiR for AI-driven legal challenges, and custom solutions through the Relativity App Hub. Relativity is committed to offering secure, flexible solutions with a strong focus on customer support and strategic partnerships.
📋 Description
• Provide technical support to a mix of technical and non-technical customers • Diagnose, troubleshoot, repair and debug complex software and/or networked systems • Create, resolve, and maintain tickets, while escalating tickets to other teams as necessary • Inform management of important issues regarding personnel, performance, customer perception, and project statuses • Maintain accurate records of all activities and interactions in Salesforce
🎯 Requirements
• Customer support experience • Direct experience supporting customers as a primary contact or lead using phone and email • Experience troubleshooting complex issues • SQL and Windows platform experience • Ability to obtain Public Trust clearance
🏖️ Benefits
• Health insurance • 401(k) retirement plan • Flexible work arrangements • Paid time off • Performance bonus annually
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