Vice President of Client Success

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Reliant Health Partners

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Reliant Health Partners is a data-driven healthcare cost-containment firm that provides medical-claims repricing and Fair Market Pricing solutions for self-funded health plans. Working with TPAs, brokers, and bill-review organizations, Reliant delivers open-access plan replacement, out-of-network and casualty repricing, end-to-end appeals management, and rapid claim turnaround using proprietary analytics to maximize savings while minimizing provider dispute and administrative noise.

📋 Description

• Build and lead the Onboarding and Client Success functions • Build a high-performing Client Success team with clear roles, accountability, and scalable capabilities • Build the Onboarding function and translate signed agreements into implementation requirements • Validate scope and expectations across teams and ensure go-live delivery matches what was sold • Coordinate client inquiries, reporting, insights, cross-functional follow-through, and timely issue resolution • Build product knowledge to set accurate client expectations and align needs with appropriate solutions • Create and document scalable workflows, service standards, ownership, escalation paths, and operating routines • Define and use KPIs to manage team performance, client health, service responsiveness, retention risk, and corrective action • Use client feedback and performance trends to improve onboarding, service responsiveness, retention, and team effectiveness • Hand qualified growth opportunities to Strategic Account Sales Expansion

🎯 Requirements

• 10+ years in client success, account management, or related healthcare leadership roles • Healthcare experience required • Cost containment experience and work with self-insured employers, payers, or brokers preferred • Ability to master complex products and services and translate functionality and limitations for clients • Ability to hold internal teams accountable for delivering against contracted scope and expectations • Experience building client-facing teams, operating models, documented workflows, and KPI frameworks from the ground up • Experience in rapid change, performance improvement, organizational and talent development, process building, and timely issue resolution • Strong business acumen connecting client priorities with operational, financial, and growth outcomes • Executive presence and clear communication with senior clients, internal leaders, and cross-functional partners • Ability to build alignment and accountability across teams

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)