Director, Client Services

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $100k - $120k / year

⏰ Full Time

🔴 Lead

📁 Client Services

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RELO Direct, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1992

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

RELO Direct, Inc. is a global mobility company that specializes in providing comprehensive relocation management services to corporations, government agencies, and organizations around the world. With a reputation for delivering superior results and high client satisfaction, the company focuses on thought leadership and effective collaboration with its clients. RELO Direct is a subsidiary of Leading Real Estate Companies of the World, which connects the company to an extensive network of independent residential brokerages. This affiliation supports its ability to offer tailored relocation solutions backed by market-leading real estate expertise. Since 1992, RELO Direct has been helping HR and talent leaders manage employee relocations with confidence and efficiency, fostering a culture of learning and collaboration through its unique forums such as the Global Mobility Roundtable and Annual Corporate Forum.

📋 Description

• Champion RELO Direct’s mission, values, “You First” approach, CLEAR values, and DEI initiatives • Manage people, performance, processes, staffing, employee retention, and team growth • Ensure superior relocation service delivery for corporate and government clients • Foster teamwork and guide teams through developmental stages • Keep the team updated on industry trends, company standards, and relocation policy administration best practices • Ensure compliance with client programs and internal processes • Support data analytics and present outcomes during internal meetings • Support Senior Management in executing the strategic business plan and long-term objectives • Motivate and develop direct reports to achieve superior performance • Manage service escalations with internal and external stakeholders • Collaborate daily with Client Relations, Client Finance, Supply Chain Management, and Client Support Services • Represent RELO Direct at company and industry events, both live and virtual • Foster accountability, compliance, and strong performance • Onboard, manage, coach, and develop staff through meetings, feedback, and recognition programs • Execute employee career and development plans • Analyze operating results and meet business plan metrics • Ensure effective staffing and caseload management • Maintain Client Services data integrity • Resolve issues affecting relationships and profitability • Manage the Client Services team expense budget • Document and train staff on processes and procedures • Participate in business and strategic planning • Support brand strategies through marketing initiatives and social media presence

🎯 Requirements

• Bachelor’s degree in a business-related field or equivalent experience • 5+ years of experience in corporate and government relocation services, people management, and client relationships • Comprehensive knowledge of US domestic and international relocation policies for corporate and government clients • Proven track record in management, coaching, training, and process improvement • Skills in multitasking, prioritizing, escalation resolution, and analytical thinking • 3+ years of experience managing a team of relocation professionals • Knowledge of the real estate industry and human resources preferred • CRP and/or GMS designations preferred • Ability to pass government security clearance; previous clearance is a bonus

🏖️ Benefits

• Paid time off • Short- and long-term disability programs • Life insurance • Comprehensive health insurance, including vision, dental, and medical coverage • 401(k) plan

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