Manager, Fleet Client Services

Job not on LinkedIn

🔥 8 minutes ago

🌲 North Carolina, Virginia – Remote

🌲 North Carolina – Remote ⚔️ Virginia – Remote

💵 $74k - $111k / year

⏰ Full Time

🟠 Senior

🔴 Lead

📁 Client Services

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Lead and direct the scheduling team to optimize work volumes and staffing levels • Manage and grow a portfolio of Fleet Maintenance clients across an assigned geographic territory • Drive client retention, expansion, revenue growth, technician efficiency, and client satisfaction • Serve as a manager-level escalation point for complex customer issues • Manage accounts and implement performance management processes to achieve measurable product results • Meet and exceed revenue and customer churn goals • Build and maintain client relationships and ensure exceptional customer experience • Evaluate growth opportunities based on client needs and market trends • Work with national and regional Sales teams to maximize client value • Meet annual sales targets and customer churn metrics • Partner with Field Operations regarding client account changes • Provide leadership and direction to the scheduling team • Align Cox Automotive products and services with client business models • Serve as key contact for internal and external clients, addressing escalations and inquiries • Monitor client, market, and competitor activity • Identify at-risk clients and create action plans to improve performance • Monitor system red flags and emergencies and take immediate action • Attend customer meetings as a Cox management representative • Lead transparent communication through meetings, one-on-ones, email, Teams chats, and interpersonal engagement • Collaborate with departments, physical sites, and leadership to coordinate activities and maintain service quality • Follow safety and health procedures and support Safety Excellence activities • Perform other assigned duties

🎯 Requirements

• Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement; alternative combinations include a master’s degree and 4 years of experience, a Ph.D. and up to 1 year of experience, or 10 years of experience in a related field • At least 1 year in a management or leadership role • Travel required: up to 40% • Valid driver’s license required • Safe driver • Experience in the fleet or automobile industry preferred • Proven track record building relationships, consulting, and selling value-added service solutions • Ability to meet and exceed sales targets • Skilled in negotiation techniques • Strong verbal and written communication skills • Ability to foster productive and professional internal and external business relationships • Ability to achieve business results through influence, executive presence, strategic thinking, and effective problem-solving skills • Must be currently authorized to work in the United States without current or future sponsorship; no OPT, CPT, STEM/OPT, or visa sponsorship

🏖️ Benefits

• Competitive salary and bonus/incentive plans • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, with multiple options for individuals and families • 401(k) retirement plans with company match • Inclusive parental leave policies • Fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Flexible paid vacation • Seven paid holidays • Up to 160 hours of paid wellness annually for employee or family member wellness • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Medical, dental, and vision insurance • Sick leave • Flexible vacation/wellness days and/or PTO

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