Client Service Professional – Healthcare Focus

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $39.1k - $54.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting • Execute print, kitting, and distribution orders received through online systems or direct customer contact • Serve as lead service professional for customers and internal RRD stakeholders, including participating in or leading client meetings and business reviews • Support sales and customers by responding to inquiries and requests • Handle customer concerns and issues, including dispute management and invoice reconciliation • Provide proof of delivery and order status • Gather job requirements and translate them into manufacturing/kitting instructions and shipping/postal instructions • Lead process documentation, workflows, and job aids • Suggest workflow and process improvements • Review work for accuracy before production • Process orders and change notices, obtain delivery commitments and special freight quotes, and verify job instructions, pricing, and quotes in manufacturing systems • Perform pricing and generate quotes • Verify composition or perform copy preparation as needed • Manage client inventory items and maintenance in applicable systems; produce and analyze reports • Coordinate corrections and changes during work in process • Train and mentor other client care staff members • Lead corrective action processes, including root-cause investigation and actionable improvements • Recommend responses to issues to management • Perform data entry, set up new items, and manage current inventories • Act as a communication link between external customers and internal departments • Perform other related duties and participate in special projects

🎯 Requirements

• HS diploma or equivalent • 3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job • May possess additional education certification in this level • Excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work • Ability to consistently apply applicable policies, procedures, regulations, and program objectives • Advanced knowledge of technology, including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other job-specific programs • Excellent oral and written communication skills • Strong organizational skills with ability to manage deadlines, prioritize workload, and adjust to business needs • Ability to work weekends and holidays • Successful completion of a pre-employment background and drug screen • RRD is an Equal Opportunity Employer, including disability/veterans

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with match • Life insurance • Voluntary supplemental insurance coverages • Tuition assistance • Maternity leave • Adoption assistance • Employer/partner discounts • Bonus, commission or incentive program participation, depending on the role

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