Systems Administrator, Enablement Technology

🔥 0 minutes ago

🐊 Florida, Illinois, +13 more states – Remote

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💵 $90.5k - $150.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 4%

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RELX

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Administer, support, and continuously improve learning platforms and related technologies, primarily Docebo • Serve as primary administrator for the LMS and related learning technologies • Ensure platform stability, security, performance, and user satisfaction • Configure, maintain, and optimize platform settings, user roles, permissions, governance standards, and data integrity processes • Design, implement, and enhance learning programs, workflows, automations, and platform capabilities aligned with business objectives • Manage system integrations, authentication services, SSO, SAML, SCIM provisioning, and identity management solutions • Partner with business stakeholders, program managers, technical teams, and vendors to gather requirements and deliver scalable technology solutions • Monitor platform health and troubleshoot system issues • Coordinate with vendors to resolve technical challenges and implement product enhancements • Develop and maintain reporting, dashboards, analytics, and performance metrics • Provide actionable insights and support data-driven decision-making • Evaluate and implement AI-enabled learning technologies, automation tools, and emerging solutions • Improve operational efficiency, learner engagement, and user experience • Support sales enablement, customer training, partner education, onboarding, certification, and organizational learning initiatives

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or equivalent professional experience • 3+ years of hands-on experience administering enterprise software platforms such as LMS, enablement platforms, CRM, CMS, knowledge management systems, or similar applications • Experience managing user access, permissions, platform configuration, governance, troubleshooting, data quality, and lifecycle management processes • Strong knowledge of authentication technologies and enterprise identity management, including SSO, SAML, SCIM, provisioning workflows, and Microsoft Entra ID • Familiarity with APIs, webhooks, integrations, automation platforms, and workflow management tools used within enterprise software environments • Working knowledge of HTML and CSS for platform customization, branding, and user experience improvements • Experience with reporting, dashboards, analytics, Google Analytics, and leveraging data to drive platform adoption and continuous improvement • Excellent communication, project management, analytical, and problem-solving skills • Ability to manage multiple priorities and collaborate effectively with stakeholders, vendors, and cross-functional teams • Must be available primarily during Eastern Time business hours, with occasional flexibility to support global stakeholders and business needs • Must maintain a dedicated home office or professional workspace that provides a reliable, secure, and distraction-free environment • Ability to participate in video conferences, training sessions, and stakeholder meetings with minimal interruptions during working hours

🏖️ Benefits

• Comprehensive, multi-carrier medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short- and Long-Term Disability insurance • Life and Accidental Death Insurance • Critical Illness insurance • Hospital Indemnity • Bonding and family care leaves • Adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups • Up to two days of paid leave each to volunteer with your charity of choice • Annual incentive bonus

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