Technical Account Manager, Software Support

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $65.1k - $108.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Investigate, analyze, troubleshoot, and reproduce complex technical issues reported by customers • Respond to and log incoming customer support calls and emails in accordance with SLAs • Own support cases end to end, including customer communication, status updates, and timely resolution • Manage issue severity and handle customer escalations • Perform technical research, root cause analysis, and issue reproduction • Validate defect corrections and confirm resolution with customers • Escalate unresolved issues and confirmed defects to Support and Product Managers • Collaborate with Level 3 Support and other internal teams • Provide reporting and insights on support activity for product improvement initiatives • Contribute ideas to improve support processes, tools, and infrastructure • Maintain professionalism and a client-focused approach

🎯 Requirements

• University degree in Computer Science or a related discipline • Experience in Application Support, Customer Service, and/or software development or implementation services • Experience supporting web applications and relational database management systems (RDBMS) • Experience working in Unix environments (AIX, Solaris, Oracle); MQSeries experience is a plus • Ability to analyze log files, configuration files, and data inputs/outputs • Technical background working with programming or scripting languages, SQL queries, JSON, XML, and CSV • Knowledge of relational databases including Oracle and Microsoft SQL Server • Understanding of primary keys, foreign keys, unique constraints, and data types • Familiarity with web application architecture, client/server concepts, deployments, sessions, requests/responses, cookies, HTTP GET/POST methods, HTML, CSS, JavaScript, and database connectivity • Proficiency with Microsoft Office tools • Proven problem-solving skills with a proactive and detail-oriented approach • Excellent communication skills with the ability to clearly explain technical concepts • Ability to manage multiple support cases simultaneously • Ability to prioritize tasks and work independently under pressure • English language proficiency required

🏖️ Benefits

• Country specific benefits • Fair and accessible hiring process accommodations