Field Service Technician

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🕒 February 25

🏄 California, Colorado – Remote

🏄 California – Remote ⛰️ Colorado – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Renew Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🔧 Hardware

🛍️ eCommerce

🤝 B2B

💰 $11.2M Private Equity Round - Renew Digital on 2023-10

Hardware • eCommerce • B2B

Renew Digital is a specialized retailer and refurbisher of dental imaging equipment that sells certified pre-owned and new panoramic, cephalometric, cone beam (CBCT) and intraoral scanners. The company offers financing, trade-in/buyback programs, installation, training, warranties and ongoing support, and sells systems from leading dental imaging brands to dental and orthodontic practices. Renew Digital operates an online storefront with highlighted deals, inventory listings, and resources for dental professionals.

📋 Description

• Install panoramic X-ray and cone-beam equipment, along with the related computers. • Calibrate the equipment to ensure high-quality images and optimum performance. • Test and remove existing equipment for either purchase for recertification or disposal. • Grow the knowledge of our Trusted Dental Technicians through co-travel certifications and manage 3rd party helpers by assigning and monitoring tasks. • Conduct performance tests on purchased equipment to ensure proper quality and condition. • Maintain tools and test equipment properly. • Deliver on-site or remote technical support for computers and dental imaging equipment. • Create and maintain necessary technical documentation and procedures. • Complete required internal, regulatory documentation, and expense reports on time. • Install, troubleshooting, and configuration of digital systems controlled by 1-2 computer systems connected via ethernet and wireless methods. • Present training to small groups of doctors and dental staff on basic equipment, hardware operations and software training. • Maintain regular communications with customers and team members to ensure resolution and proper follow-up, leading to customer satisfaction. • Meet health and human services, environmental health and safety and/or other applicable regulatory requirements. • Utilize the escalation process to resolve customer service issues and conduct effective root cause analysis that will lead to effective problem solving. • Work as a member of the team to provide efficient and cost-effective service delivery to all assigned customers. • Assume added responsibilities as asked.

🎯 Requirements

• DENTAL XRAY / XRAY Install experience a must! • Experience with installation or service with a minimum of one of the leading market manufacturers of CBCT such as Sirona, Dexis, Instrumentarium, Planmeca, Carestream, Vatech, Axion, and Ray brand. • Computer networking knowledge and experience desired • Proximity to major airport. • up to 100% travel required: Ability to travel 4 nights per week on average. • Occasional weekend and holiday travel are needed. • Graduate of electronics/technology program and MSCE or equivalent IT Certification • Basic skills and comfort level with electrical and electromechanical systems • Minimum of a Basic IT understanding relative to Operating Systems, networking, etc. • Understanding of residential and commercial building/construction methods a plus • Skilled in use of power hand tools, low-voltage and all will help immensely to facilitate the installation of capital equipment into dental offices. • Traveling with tools and equipment for installation process will be needed. • Ability to lift over 100 pounds. • Valid driver license and ability to obtain a passport if travel outside of the US is necessary. • Prior military experience is welcomed!

🏖️ Benefits

• We strive to enrich the lives of our team and offer a variety of health and wellness benefits • paid time off • an environment that celebrates continuous learning and development.