Engineering Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Replicant

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

📋 Description

• Lead a Product Engineering squad of approximately 8–15 engineers • Report directly to the SVP of Engineering • Own team budget and headcount planning • Hire exceptional engineers and develop existing team members • Manage performance and make fit decisions when necessary • Establish team processes, norms, and delivery practices • Drive predictable, high-quality delivery of customer-impacting work • Keep the team close to customers and the bots it ships • Improve testing, validation, developer experience, and production quality • Participate in engineering-management decisions on hiring, career ladders, roadmap prioritization, OKRs, quality standards, delivery processes, AI enablement, org design, on-call, incident culture, and capacity planning • Turn AI experimentation into team-level improvements in throughput, quality, and speed to production

🎯 Requirements

• 5+ years of experience managing engineers or engineering teams • 10+ years of experience in a technical field such as software engineering • Track record of hiring, developing, and managing the performance of strong technical talent • Experience owning team budget and headcount planning • Demonstrated hands-on AI fluency with practical experience using modern AI tools in real work and something to show • History of delivering software predictably with a team • Technical depth in system design and tradeoffs • Experience partnering closely with Product and other cross-functional teams • People-management and servant-leadership capability • Ability to build trust, grow careers, and lead senior engineers • Technical credibility with engineers • Customer-focused approach • Preferred: experience in conversational AI, voice or telephony, ML systems, or real-time infrastructure • Preferred: experience scaling testing and validation for AI or nondeterministic systems • Preferred: comfort in a lean, fast-moving, remote startup • Must be legally authorized to work in the United States or Canada • Willingness to travel for in-person meetings approximately every six weeks

🏖️ Benefits

• Company-wide offsites and smaller team gatherings • Conferences, books, and courses funded through a tech and learning stipend • Flexible remote work and calendar management • Flexible vacations • Paid sabbatical after 5 years • Comprehensive benefits • Physical and mental well-being stipend • Competitive salaries • Equity/shared ownership in the company