Senior Service Sales, Contracts Specialist

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🕒 June 25

🏖️ New Jersey, North Carolina – Remote

🏖️ New Jersey – Remote 🌲 North Carolina – Remote

💵 $105k - $120k / year

⏰ Full Time

🟠 Senior

🤑 Sales

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Repligen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

💼 Consulting

💰 $600M Post-IPO Debt - Repligen on 2023-12

Manufacturing • Healthcare • Consulting

<Repligen Corporation> Repligen Corporation is a life sciences company focused on bioprocessing technology leadership, providing scalable hardware, consumables and software for development and manufacture of biologic drugs and advanced therapies. Its portfolio includes upstream intensification systems (XCell ATF, KrosFlo TFDF), tangential flow filtration devices (KrosFlo, TangenX), chromatography systems and resins (KRM, OPUS, affinity and ion exchange resins), single-use fluid management and mixing solutions (ProConnex, MixOne, FlexBiosys products), dialysis devices, and real-time process analytics and control software (PATsmart, SoloVPE, FlowVPX). Repligen supports production of antibodies, proteins, viral vectors, mRNA, pDNA and other emerging modalities, and offers services, configurators and cGMP-ready solutions for biopharmaceutical manufacturers.

📋 Description

• Manage and grow a portfolio of assigned service accounts as a strategic advisor and primary customer contact • Lead complex pricing negotiations, multi-site service agreements, and contract renewals • Develop and execute regional service sales strategies for service contracts, preventative maintenance, qualification services, and other offerings • Build executive-level customer relationships and expand service partnerships • Mentor less experienced team members • Partner with Commercial, Service, Operations, and Leadership teams • Advise customers on customized service solutions supporting operational and compliance requirements • Maintain sales forecasts, customer activity records, contract documentation, and CRM pipeline data • Analyze customer and market data to identify growth opportunities and risks • Gather and communicate customer feedback and market intelligence • Travel regularly to customer locations for relationship building, business development, contract reviews, and service excellence • Operate independently and make strategic decisions to achieve territory and organizational goals • Achieve or exceed service sales, growth, and customer retention targets

🎯 Requirements

• Bachelor's degree in Business, Life Sciences, Engineering, or a related field required • Minimum of 5 years of experience in service sales, account management, customer success, technical sales, or related commercial functions • Success managing complex customer accounts, negotiating contracts, and achieving revenue growth objectives • Experience developing strategic relationships with multiple stakeholders, decision-makers, and senior leadership • Laboratory, scientific, pharmaceutical, biotechnology, healthcare, or regulated industry experience strongly preferred • Track record selling service agreements, maintenance contracts, technical services, or related solutions • Strong consultative selling, negotiation, and business development skills • Experience with CRM platforms such as Salesforce • Ability to analyze data, identify trends, and develop actionable business strategies • Strong executive presence and excellent communication skills across phone, video, and in-person interactions • Ability to influence cross-functional teams and collaborate across Sales, Service, Operations, and Leadership • Exceptional organizational, project management, and prioritization skills • Ability to maintain professionalism, composure, and customer focus under competing priorities • Strong service marketing and customer engagement skills • Willingness and ability to travel extensively within the assigned region during the first 12 to 18 months • Ability to work independently with minimal supervision • Preferred: experience leading large territories, key accounts, or strategic customer programs • Preferred: experience mentoring junior sales professionals or leading cross-functional initiatives • Communication and writing skills • Comprehension and summarizing skills • Detail-oriented computer skills, including Word, Excel, PowerPoint, and web search • Project planning and basic data analysis preferred • Professional, troubleshooting, analytical, customer-oriented, multitasking, meticulous, organized, and teamwork-oriented competencies

🏖️ Benefits

• Variable cash programs (bonus or commission) • Equity for eligible roles • Paid time off • Health insurance • Dental insurance • Vision insurance • Retirement benefits • Flexible spending accounts