HR Central Representative

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🔥 43 minutes ago

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system. • Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution. • Facilitate escalation and issue resolution as required. • Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality. • Maintains employee data within our people-focused systems. • Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures. • Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. • Providing guidance and training on self-service capabilities. • Leverage knowledge management tools to effectively respond to, document and monitor inquiries. • Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies. • Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary. • Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support. • Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. • Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally. • Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows. • Partners closely with the HR Centers of Excellence in support of people programs and initiatives. • Participates in special projects and performs other job-related duties as assigned or apparent.

🎯 Requirements

• Workday experience - preferred. • Passionate about customer service and the employee experience. • Positive team player attitude. • Highly organized and process oriented. • Strong attention to detail. • Ability to handle multiple demands and competing priorities. • Effective interpersonal skills to communicate clearly across all levels of the organization. • Strong ethics and the ability to maintain a high level of confidentiality. • PC software knowledge and skills, including Excel, Word, and PowerPoint. • Bachelor’s degree - preferred. • Previous experience in an HR role - preferred.

🏖️ Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO)