Service Desk Analyst I

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Republic Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📦 Logistics

Consulting • Logistics • Environmental Solutions

Republic Services is a leading provider of comprehensive environmental solutions, specializing in recycling, waste management, and sustainability services. The company partners with both residential and business customers to create cleaner, safer, and healthier communities while driving environmental sustainability through innovative practices and technologies. Their services include solid waste and hazardous waste treatment, dumpster rental, and emergency response, all aimed at helping clients achieve their sustainability goals.

📋 Description

• Provide first-level end-user support and incident diagnosis for applications, endpoints, and infrastructure • Act as the single point of contact between end users and other IT resources • Respond to interactions via phone, email, self-service, or chat • Fulfill incoming service requests • Diagnose and troubleshoot endpoint hardware, enterprise applications, locally installed software, and other standard technologies • Document incoming interactions and resolutions in the IT Service Management tool • Route and escalate incidents appropriately and monitor resolution progress through resolution • Keep the IT Service Desk team and management informed about new support issues • Research unresolved support issues using knowledge bases, software manuals, the IT Service Management tool, and team collaboration • Improve call handling, documentation quality, end-user experience, and resolution processes • Perform other assigned or apparent job-related duties

🎯 Requirements

• High School Diploma or G.E.D. • Experience supporting and troubleshooting modern IT endpoint hardware technologies and software products • Ability to communicate technical information to non-technical users • Must reside in the state of Texas at the time of hire • Position is not sponsorship eligible

🏖️ Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage • Health care and dependent care spending accounts • Short- and long-term disability • Life insurance and accidental death & dismemberment insurance • Employee and Family Assistance Program (EAP) • Employee discount programs • 401(k) plan with a generous company match • Employee Stock Purchase Plan (ESPP) • Paid Time Off (PTO) • Opportunities to learn and grow within your role • Investment in new tools and technology to support safe and effective work