Customer Service Specialist

Job not on LinkedIn

🔥 12 hours ago

🏄 California, Hawaii, +4 more states – Remote

🏄 California – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Central Research, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

💼 Consulting

🏛️ Government

Consulting • IT Services • Government

Central Research, Inc. (CRI) is a trusted government contractor specializing in IT services, contact center operations, financial recovery solutions, and program support for both government agencies and commercial organizations. With over 20 years of experience, CRI offers a range of services including IT infrastructure management, help desk support, IT security, software development, and records management, all while maintaining high service and security standards. The company is dedicated to optimizing performance, managing costs, and providing qualified personnel to meet the specific needs of its clients.

📋 Description

• Provide advanced borrower and school support for the Federal Perkins Loan Servicing Program • Scan Perkins loan documents submitted by higher education institutions • Apply federal record retention schedule requirements to maintain and store records throughout their lifecycle • Answer incoming telephone calls, emails, and online inquiries promptly and professionally • Document all customer interactions accurately in the Perkins Servicing System • Support end-to-end loan assignments while ensuring proper documentation and compliance • Coordinate with educational institutions for timely data submissions • Process loan assignments received from schools • Perform quality checks to maintain data accuracy • Process customer requests, account updates, applications, payments, and service changes • Research and resolve borrower and institution concerns, identify solutions, and follow through to completion • Escalate complex borrower or school issues to the appropriate area • Meet performance standards for quality, productivity, attendance, and customer satisfaction • Contribute to continuous service and process improvements

🎯 Requirements

• High school diploma or GED required • Must be a US Citizen • Ability to obtain and maintain a Federal Public Trust (5C) security clearance • Must not be in default on federal student loans • Demonstrated financial responsibility • No felony convictions within the past 7 years • Misdemeanor convictions within the past 7 years may impact eligibility • No non-medical collections totaling $7,500 or more • Minimum of one year of customer service or call center experience • Experience working with Microsoft Office (Word, Excel, Outlook) • Reliable high-speed internet connection; wired Ethernet required, no Wi-Fi • Quiet, private, distraction-free home workspace with no caregiving responsibilities or other interruptions during scheduled work hours • Excellent verbal and written communication skills • Strong active listening and interpersonal skills • Ability to handle difficult customer situations with patience and professionalism • Excellent problem-solving and critical thinking skills • Ability to work independently and as part of a team • Computer and keyboarding proficiency • Applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia are not eligible • Bachelor's degree in business administration or related fields, or equivalent through education and/or experience (preferred) • One year of office experience (preferred) • Proficient knowledge of Microsoft Office Suite (preferred) • Experience using contact center systems and Microsoft Office applications (preferred)

🏖️ Benefits

• Work from home 5 days per week • Equal Opportunity Employer, including veterans and individuals with disabilities