Claims Team Lead – Trucking, BI

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 13%

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide leadership and claims technical support to a claims manager • Oversee work performed by Commercial Transportation Claims adjusting staff • Balance management responsibilities with individual claim-handling responsibilities as volume requires • Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery • Align the team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, teamwork, and professional growth • Attract, hire, retain, and train employees with support from the leadership team • Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers • Advise clients on claim trends and loss mitigation • Serve as backup leader when the Manager/Director is out of office • Handle initial onboarding tasks, access, and new-hire cultural immersion • Serve as subject-matter expert for first-line questions, escalations, and roundtable discussions • Exercise increased reserve and payment authority and assist with moderate reviews • Identify topics and trends for team huddles and Elevated Claims Experience Workshops • Act as a Customer Obsession Champion and advocate for a customer-centric mindset • Leverage technology and analytics to improve efficiency and performance

🎯 Requirements

• 5+ years of insurance claims experience in multiple lines of business with bodily injury and property damage experience • Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license • 3+ years of leadership experience, with a preference for experience managing in a remote environment • Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information • Ability to switch from claims handling to coaching and feedback • Agile mindset and ability to pivot from focus to focus quickly • Ability to implement and maintain claims-handling best practices • Ability to align teams with client and customer expectations • Ability to serve as a resource for escalated claims • Ability to foster teamwork and professional growth • Ability to attract, hire, retain, and train staff • Ability to prepare and present claims reports, metrics, and analyses • Ability to advise clients on claim trends and loss mitigation

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment • Remote-first environment • Culture of empathy, transparency, and empowerment • Feedback encouraged to enhance and improve the claims role • Efforts to reduce and eliminate administrative work from an adjuster role