Claims Team Lead

🕒 August 22

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 27%

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide leadership and claim technical support to a Claims Manager • Oversee work performed by Commercial Auto Claims adjusting staff • Leverage technology and analytics to improve operational effectiveness, efficiency, and performance • Balance management and individual contributor responsibilities based on claim volume • Switch between claims handling, coaching, and feedback • Serve as backup/leader when the Manager is out of office • Handle initial onboarding tasks, access, and new-hire cultural immersion • Serve as SME for first-line questions, escalations, and roundtable discussions • Implement and maintain claims-handling best practices, including intake, investigation, evaluation, settlement, and recovery • Align the team with client and customer expectations • Support escalated claims • Foster a positive work environment, teamwork, and professional growth • Attract, hire, retain, and train employees with the leadership team • Prepare and present claims reports, metrics, and analyses to clients and customers • Advise clients on claim trends and loss mitigation • Exercise increased reserve and payment authority and assist with moderate reviews • Identify topics and trends for team huddles and Elevated Claims Experience Workshops • Champion customer-centric practices

🎯 Requirements

• 5+ years of insurance claims experience in multiple lines of business, preference for an auto • 3+ years of leadership experience, with a preference for experience managing in a remote environment • Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want