Technical Customer Success Manager

Job not on LinkedIn

🕒 Yesterday

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 Non-profit

📚 Education

🌍 Social Impact

Non-profit • Education • Social Impact

Resource Global is a worldwide network of Christian marketplace leaders that connects, equips, and mobilizes professionals to integrate faith and work. Through local and virtual cohorts, mentorship programs, events, podcasts, and resources, it trains and cultivates marketplace leaders to advance human flourishing and multiply Gospel impact across sectors. Resource Global emphasizes city-based cohorts, leadership development, and community-building for both early-career and experienced professionals.

📋 Description

• Process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst • Produce clear summaries • Maintain complete, traceable records of issues, recommendations and supporting evidence • Download and organize authorized public-comment records and attachments while preserving source identifiers and original materials • Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records • Apply approved issue categories and identify comments addressing several issues without losing source relationships • Distinguish form-letter families, unique submissions and substantive additions according to approved methodology • Prepare neutral summaries of positions, recommendations and evidence • Elevate ambiguous or high-risk material • Check AI-generated classifications and summaries against original submissions • Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status • Produce accessible Word/Excel work products • Support peer review, corrections, weekly meetings and delivery tracking • Support authorized publication workflows after required review and approval • Protect nonpublic information

🎯 Requirements

• Two (2) or more years experience in regulatory analysis • Bachelor’s Degree in a related area or equivalent experience (Four (4) years) • Working knowledge of federal notice-and-comment rulemaking • Experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records • Familiarity with the Administrative Procedure Act • Familiarity with FDMS • Familiarity with federal style guidance and accessibility requirements • Knowledge of Microsoft Windows 2008 R2/2012 R2 Server • Knowledge of Microsoft Exchange Server 2003/2010 • Knowledge of Microsoft Windows 7/10 operating systems administration and associated hardware • Ability to sit, bend, reach, stoop, squat, stand, and walk • Excellent customer service via phone and face-to-face conversation • Excellent written and oral command of English

🏖️ Benefits

• Equal Opportunity Employer • Abides by obligations under VEVRRA and Section 503 • Remote work arrangement