Technical Customer Success Manager

Job not on LinkedIn

🕒 Yesterday

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resource Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🤝 Non-profit

📚 Education

🌍 Social Impact

Non-profit • Education • Social Impact

Resource Global is a worldwide network of Christian marketplace leaders that equips and connects professionals to advance human flourishing and multiply Gospel impact across sectors. It runs cohorts, mentorship programs, city-based and virtual cohorts, events (conferences and FaithWork Talks), and provides resources and teaching for integrating faith and work. The organization focuses on developing local leaders, building networks, and offering training and community to professionals at different career stages.

📋 Description

• Process and analyze public comments on proposed federal rules under the direction of a lead regulatory analyst • Produce clear summaries and maintain a complete, traceable record of issues, recommendations and supporting evidence • Download and organize authorized public-comment records and attachments while preserving source identifiers and original materials • Reconcile intake totals and flag missing, unreadable, duplicate or inconsistent records for resolution • Apply approved issue categories and identify comments addressing several issues without losing source relationships • Distinguish form-letter families, unique submissions and substantive additions according to approved methodology • Prepare neutral summaries of positions, recommendations and evidence; elevate ambiguous or high-risk material • Check AI-generated classifications and summaries against original submissions • Maintain comment-to-issue mappings, quantitative tables and key issues matrix entries with clear review status • Produce accessible Word/Excel work products and support peer review, corrections, weekly meetings and delivery tracking • Support authorized publication workflows after required review and approval • Protect nonpublic information

🎯 Requirements

• Two (2) or more years experience in regulatory analysis • Bachelor’s Degree in a related area or equivalent experience (Four (4) years) • Working knowledge of federal notice-and-comment rulemaking • Experience reading, organizing, summarizing and analyzing public comments or comparable regulatory records • Familiarity with the Administrative Procedure Act, FDMS, federal style guidance and accessibility requirements • Knowledge of Microsoft Windows 2008 R2/2012 R2 Server, Microsoft Exchange Server 2003/2010, Microsoft Windows 7/10 operating systems (OS) administration and associated hardware • Willingness and ability to sit, bend, reach, stoop, squat, stand, and walk • Excellent customer service via phone and face to face conversation • Excellent written and oral command of English