Customer Success Engineer – Federal

🔥 0 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $110k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Cribl

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

☁️ SaaS

SaaS • Cloud

Cribl is a company providing a cloud-based service, allowing users to manage and analyze their data through a web application. The service includes features for user accounts and integration with Google for authentication.

📋 Description

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion • Become the trusted Cribl product expert as customers build observability pipelines to transform data • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at largest customers • Communicate with tech-touch customers using the customer success platform and data-driven metrics • Drive continued and expanded value by expanding existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data • Collaborate cross-functionally with sales, marketing, product, experience, and engineering teams as the voice of the customer • Keep customers healthy throughout their customer journey to realize value and continue growing as customers • Inspire, mentor, and coach team members within the Customer Experience organization • Occasionally perform duties outside standard working hours across time zones

🎯 Requirements

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales • Experience with Federal or Public Sector organizations • GovCloud or FEDRAMP experience • Customer-facing presentation history in program reviews or similar events • Direct experience with Observability, Logs, Metrics, IT Operations and Security • Deep understanding of managing data pipelines through the entire data lifecycle • Proven ability to drive continuous product value by developing new use cases relating to reducing, reusing, enriching, and routing data • Good technical and problem-solving skills • Direct experience with Cribl products or administration of data engineering platforms such as Splunk, Elastic, Datadog, or Snowflake • Solid technical understanding of Customer Success Platforms such as GainSight • Working knowledge of AWS, Azure, or GCP • Must be able to obtain a US Security Clearance • Local to the greater Washington D.C. area preferred

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Short-term disability insurance • Life insurance • Paid holidays • Paid time off • Fertility treatment benefit • 401(k) • Equity • Cribl Corporate Bonus Program