Senior Customer Service, Rebate Processing Specialist

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🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Provide basic troubleshooting and recommend solutions • Maintain electronic and hard copy filing systems for applications, rebates, and supporting documents • Communicate with other departments to service customers • Take customer service calls to pursue first-call resolution • Enter data into various database applications • Respond to customer emails and phone calls • Provide exceptional customer service and call handling in a customer-centric environment • Safeguard confidential customer information • Provide peer training and job-shadowing support as assigned • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • Strong verbal and written communication • Detail orientation, sharp memory, and accuracy skills • Call center experience or customer service and chat experience is a plus • Proficiency in Microsoft Office, specifically Microsoft Word and Excel • Proficiency with Outlook and MS support programs • Superior organizational, prioritization, and attention to detail skills • Excellent verbal and written communication skills with clients and internal employees at all levels • Self-motivation and exceptional follow-through skills • Ability to work through difficult tasks professionally • Interest in sustainability and passion for making a meaningful environmental impact • Successful completion of a comprehensive background check and reference check • Pre-employment drug screen may be required if applicable to the position

🏖️ Benefits

• Discretionary annual bonus eligibility • Three weeks of paid vacation annually • Paid holidays • 401(k) retirement plan with employer match • Medical coverage • Dental coverage • Vision coverage • Parental leave • Employee assistance program • Commuter benefits • Additional supplemental offerings