Customer Service Representative – Emergency

Job not on LinkedIn

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Deliver excellent customer care and create sustainable value for customers via phone, email, chat, and correspondence • Handle customer service calls, including service requests, billing questions, and energy conservation advice • Handle calls related to power outages and other emergency situations • Use active listening and probing-question skills to provide resolutions • Educate customers on suppliers and energy choice programs • Support a public utility client and its customers 24/7

🎯 Requirements

• Full-time availability • Availability to work various shifts • Availability to work at least one weekend day • Excellent verbal and written communication skills • Driven by solving problems and meeting goals • Familiarity with Microsoft Office • Customer service experience • Strong multitasking skills • High school diploma or equivalent • Must reside and perform work within the State of Virginia

🏖️ Benefits

• Available performance incentives • $1 overnight premium for overnight shifts • Medical, dental and vision benefits • Paid training • PTO • Advancement opportunities • Additional pay incentives • Monthly rewards and recognition programs • Employee discounts • EAP and health and wellness programs • Personal trainer dedicated to Sutherland