Client Partner – Insurance Solutions

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $124k - $210.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ReSource Pro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

📋 Description

• Serve as the senior onshore point of contact and strategic liaison between senior client contacts, internal stakeholders, and relevant functional teams • Own assigned accounts through the full transformation lifecycle and maintain VP- and C-level client relationships • Oversee complex onboarding and conversions to tech-enabled service offerings, ensuring initiatives go live on time • Lead Executive Business Reviews and account health check-ins • Establish client-facing reporting and monitor internal key metrics • Own service delivery performance across strategic accounts, ensuring adherence to SLAs, KPIs, and contractual and operational obligations • Initiate and oversee tech-enablement projects with Service Delivery, technology partners, and client contacts • Develop executive-level and senior stakeholder relationships and position ReSource Pro as a trusted advisor • Identify account expansion signals and partner with Sales and Account Management on proposals, opportunities, and cross-tower growth • Maintain account documentation in Salesforce and own the account health record • Lead and influence a 10–30-person cross-functional Pod team across service delivery, operations, account management, technology, AI, and advisory functions

🎯 Requirements

• Bachelor’s degree required; Business, Risk Management, or related field preferred • 10+ years in client success management handling large, complex accounts and deals • 10+ years in a P&C insurance, BPO, or professional services environment • 10+ years applying project or program management methodologies in a client-facing delivery context • Proven track record managing multi-stakeholder relationships at the Director-to-VP level • Deep operations fluency with an understanding of how insurance carriers, brokers, and MGAs run • Insurance designations preferred • Ability to travel 30–50% domestically and internationally • Candidates must reside within the U.S. to be eligible for consideration

🏖️ Benefits

• Annual bonus eligibility • 100% paid employee health insurance available on Day 1 • Medical, dental, and vision benefits available on Day 1 • Internet stipend eligibility for remote positions • 401k with employer match, vested on Day 1 • HSA/FSA available • Employer-provided long-term and short-term disability • Generous PTO plan with paid holidays and floating holidays • Development and growth opportunities • Comprehensive wellness program and prioritization of employee health

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