Insurance Customer Experience Associate – Surplus Lines

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $11 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ReSource Pro

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ReSource Pro is a company dedicated to serving the insurance industry by offering a variety of managed services aimed at improving business operations. With over 20 years of experience, ReSource Pro specializes in transforming insurance operations through solutions that include technology optimization, extending teams with skilled staffing, and enhancing processes for improved productivity. The company serves carriers, MGAs and wholesalers, as well as retail agents and brokers, helping them focus on profitability, compliance, and growth. ReSource Pro is recognized as one of the fastest-growing companies, known for its strategic and innovative approach to insurance services.

📋 Description

• Provide front-line customer service support to ReSource Pro Compliance customers in surplus lines • Process tasks related to insurance regulatory compliance, client intake, and/or sales support • Respond to customer requests via phone and email • Receive and handle inquiries through inbound/outbound phone calls, email, and/or chat • Answer questions professionally and assist customers by completing tasks or processes • Provide exceptional customer service • Deescalate frustrated customer situations • Find solutions to provide an exceptional customer experience • Support client trust and partnership through accurate work

🎯 Requirements

• High School diploma or equivalent • MS Office: Word, Outlook, Access, and strong Excel skills • Located in the Central time zone • Customer-centric mindset and enjoyment of providing service and solving customer problems • Strong written and verbal communication skills • Ability to convey information to clients and effectively deescalate customer frustrations • Team player mentality and commitment to supporting other team members • Process-focused and detail oriented, committed to accurate documentation • Technological proficiency and ability to learn, utilize, and navigate a variety of external and internal systems • All remote positions are based in the United States; candidates must reside within the U.S. to be eligible • Must be legally authorized to work in the United States

🏖️ Benefits

• Generous PTO plan with paid holidays + floating holidays • 100% paid Employee Healthcare on Day 1 • Medical, dental, and vision benefits on Day 1 • 401k with employer match, vested on Day 1 • Annual bonus eligibility • Opportunity to work for a growing, global organization • Ability to engage with clients and internal partners to make an impact • Organization-wide focus on growth and development

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