Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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National Safety Council

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1913

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Grant on 2021-11

Consulting • Logistics • Healthcare

National Safety Council is a leading nonprofit organization dedicated to promoting safety and preventing injuries and deaths in the United States. The council offers a comprehensive range of safety training programs and resources, including first aid, driver safety, workplace safety, and advanced safety certification. It also provides consulting, safety assessments, publications, and white papers focused on various safety topics. NSC is involved in campaigns such as Distracted Driving Awareness Month, and it hosts events and conferences to enhance safety knowledge and practices nationwide. Its offerings extend to specialized programs for businesses, employees, and families, and it is committed to fostering a culture of safety through research, education, and advocacy.

📋 Description

• Handle inbound customer contacts via phone, chat, email, and other channels • Manage multiple conversations simultaneously • Research, troubleshoot, and resolve customer inquiries using interaction flows, job aids, reference materials, and training • Provide guidance on program details, schedules, and eLearning platform navigation • Defuse challenging situations and reduce escalations • Place outbound calls and respond to messages regarding questions, registrations, and account issues • Promote self-service tools and digital resources • Enter, update, and access customer information across business and learning management systems • Document customer interactions according to quality standards • Process routine transactions, including live credit card payments, in compliance with PII and PCI requirements • Provide LMS support for access codes, password resets, account lockouts, and certificate reprint requests • Process returned mail and update customer accounts • Identify and escalate recurring or widespread customer concerns to management • Create, revise, and maintain team resources and job aids • Complete projects and tasks supporting operational efficiency and customer experience

🎯 Requirements

• High school diploma or equivalent (GED) required • 1–2 years of customer service experience in a contact center, service-oriented environment, or similar role involving direct customer interaction • Experience using multiple computer systems, web-based applications, or learning management systems (LMS) preferred • Experience handling phone, chat, and email communications in a fast-paced environment preferred • Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus • Strong verbal and written communication skills • Active listening and empathy skills • Effective problem-solving and critical-thinking abilities • Ideally bilingual in English and Spanish • Legally authorized to work in the United States; visa sponsorship requirements apply

🏖️ Benefits

• At least 20 PTO days accrued 1st year • 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flexible spending accounts for medical and dependent care • 403(b) and Roth 403(b) with employer match up to 6% • Reimbursable training • Dress for your day • Recovery-friendly workplace with confidential resources and reasonable accommodations

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