Customer Service Support Representative – Inbound

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Act as a liaison between Labcorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate professionally with internal and external customers • Clarify and confirm customer needs to provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies per standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Work with physician offices, hospital laboratories, patients, and internal customers to address client needs • Provide patient test results, specimen requirements, test turnaround times, and resolutions to complex problems • Participate in activities designed to improve customer satisfaction and business performance

🎯 Requirements

• High school diploma or GED equivalent • 2 or more years’ experience in a customer service role • 1 or more years’ experience working in a contact center/call center environment • Reliable internet with compatible provider (minimum 50 Mbps download speed) • 1+ years’ experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS) • HIPAA-compliant, distraction-free workspace • Strong computer skills, including multitasking across systems and typing proficiency • Ability to troubleshoot and resolve basic technical issues independently • Strong verbal/written communication with active listening skills • Experience with Laboratory Information Systems • Knowledge of medical terminology used in a clinical setting • Ability to work Monday–Friday with alternating weekends, 9:00 AM–5:30 PM Eastern Standard Time • Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan

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