Client Support Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finalsite

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

📚 Education

☁️ SaaS

🤝 B2B

💰 Debt financing on 2014-12

Education • SaaS • B2B

Finalsite is a provider of web and communications technology for K–12 and higher education institutions. Finalsite offers an education-focused CMS and website design (Composer), AI chatbot tools, mass notifications and messaging, mobile apps, enrollment and admissions management, and marketing services aimed at helping schools build community, improve communications, and grow enrollment. The company serves school districts, independent schools, international schools, charter schools, and faith-based schools and notes it has been trusted by schools for more than 25 years.

📋 Description

• Support clients via ticketing, phone, chat and social media channels in a timely manner • Stay up to date on new product features, improvements, and web trends • Provide support, training, best practice, and implementation assistance across the Content Management System and suite of products • Troubleshoot, investigate, and create detailed software bug reports and product enhancement requests • Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items • Solve incoming calls while on the phone, summarizing and escalating others as appropriate • Strengthen the Finalsite brand through product knowledge and customer service • Serve as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed

🎯 Requirements

• Associate’s or Bachelor’s degree preferred, or commensurate experience • Entry-level experience with websites built via content management systems (Wordpress, Squarespace, Wix, Weebly, Joomla, etc.) preferred • Ability to multitask and maintain patience when faced with challenging situations • Prior customer service or technical support experience preferred (min 2-4 years) • Experience with support desk software (Zendesk preferred) • Permanent residency in the United States • Current and continued residency within the United States required to obtain and retain employment

🏖️ Benefits

• Competitive benefits • Professional development opportunities • Collaborative culture built on partnership and purpose • Opportunity to grow your career • 100% fully remote employment

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