Customer Service Support Representative – Inbound

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Act as a liaison between Labcorp, customers, and patients • Maintain understanding of lab operations across departments • Resolve routine requests using internal systems and procedures • Communicate professionally with internal and external customers • Clarify and confirm customer needs to provide solutions • Meet productivity, quality, and service standards • Identify root causes and help prevent recurring issues • Multi-task effectively • Research and resolve complex inquiries using databases • Review test forms for accuracy and correct discrepancies according to standard operating procedures • Support initiatives to improve customer satisfaction and performance • Maintain accurate records and CRM data in compliance with HIPAA • Troubleshoot basic technical issues to minimize disruptions • Work with physician offices, hospital laboratories, patients, and internal customers • Provide patient test results and technical information, including specimen requirements and test turnaround times • Investigate complex problems and provide resolutions • Ensure a world-class customer experience • Participate in activities designed to improve customer satisfaction and business performance

🎯 Requirements

• High school diploma or GED equivalent • 2 or more years’ experience in a customer service role • 1 or more years’ experience working in a contact center/call center environment • Reliable internet with compatible provider, with minimum 50 Mbps download speed • 1+ years’ experience with software such as Microsoft Office, Verint, Salesforce, or LIS • HIPAA-compliant, distraction-free workspace • Strong computer skills, including multitasking across systems and typing proficiency • Ability to troubleshoot and resolve basic technical issues independently • Strong verbal/written communication with active listening skills • Courteous with a strong customer service focus • Experience with Laboratory Information Systems • Organized with effective time management in a multitasking environment • Self-motivated and able to learn/apply new processes and systems • Strong critical thinking and problem-solving skills • Takes ownership to ensure issue resolution • Team-oriented with ability to collaborate effectively • Flexible and responsive to changing priorities and workloads • Maintains professionalism in all customer interactions • Knowledge of medical terminology used in a clinical setting • HIPAA compliance knowledge • Preferred: Associate degree • Preferred: 1 or more years’ experience with a medical background • Preferred: 1 or more years’ experience working in the healthcare industry, such as a physician's office or a hospital • Certain ISPs may not support the required VPN device or device management tools

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Career growth opportunities • Continual development • Professional challenge • Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits • Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan • Employees regularly scheduled to work a 7 on/7 off schedule are eligible for all foregoing benefits except PTO or FTO

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