Customer Service Representative – Respiratory, Home Care

🔥 40 minutes ago

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Respire Homecare Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

Healthcare

Respire Homecare Services is an accredited provider of respiratory services and durable medical equipment focused on home care for patients with complex respiratory needs. They offer home ventilator programs (RespireVent+), pediatric respiratory services (RespireKids+), tracheostomy care, certified respiratory therapist support, durable medical equipment delivery and setup, enteral nutrition, and pharmacy services through Advicare Pharmacy. The company emphasizes patient education, in-home setup and training, and compassionate, personalized care for both adults and medically complex children. They provide emergency preparedness resources (e. g. , ventilator emergency go bag checklist) and operate multiple locations with phone support and billing options.

📋 Description

• Respond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hours. • Process respiratory equipment orders accurately and ensure available orders are completed within 72 hours. • Review prescriptions, medical records, and required documentation prior to delivery and setup. • Verify insurance coverage, explain co-pays, deductibles, and coinsurance, and collect required patient payments. • Maintain communication with referral sources, providers, and internal teams to provide order updates and ensure timely service. • Coordinate with warehouse and supply teams to confirm equipment availability and delivery readiness. • Track pending orders, follow up on outstanding items, and support timely patient care and successful order completion.

🎯 Requirements

• High school diploma or equivalent • Prior data entry experience • Strong typing and 10-key skills • Excellent phone etiquette and customer service skills • High attention to detail and accuracy • Ability to multitask in a fast-paced environment • Ability to work independently and collaboratively as part of a team • Experience working successfully in a remote work environment • Ability to maintain productivity, professionalism, and communication while working remotely

🏖️ Benefits

• Health, dental & vision insurance • 401(k) with employer match • Life insurance • Paid time off