CRM Account Manager – Klaviyo

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retentionclub GmbH

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛍️ eCommerce

🤝 B2B

eCommerce • B2B

retentionclub GmbH is a specialized CRM and e-mail marketing consultancy that helps D2C and e‑commerce brands convert one-time buyers into repeat customers through data-driven, bespoke e‑mail strategies and ongoing optimization. With 5+ years of CRM consulting experience and deep expertise in Klaviyo, they offer shop and touchpoint audits, tailored segmentation and flows, and continuous performance optimization to increase customer lifetime value and profitability. They position themselves as a long-term, hands-on partner for growing online retailers.

📋 Description

• Independent, end-to-end management of multiple client accounts in CRM and email marketing • Designing, implementing and iterating flows and campaigns in Klaviyo • Analyzing performance data and deriving concrete, actionable optimizations • Making strategic decisions and representing them to clients and to me • Close collaboration with me on an equal footing — strategy and execution go hand in hand

🎯 Requirements

• Several years of demonstrable experience with Klaviyo in an e-commerce environment • Experience beyond standard welcome and abandoned flows — you’re also familiar with more complex cases • Deep understanding of how segmentation, timing, offers and design interact • Structured, independent working style without constant need for reassurance • Ability to justify decisions with solid reasoning and to stand behind them • Reads things thoroughly before starting (please include the sentence "E-Mail Marketing ist toll!" somewhere in your cover letter so we know you read this far)

🏖️ Benefits

• Fully remote — work wherever you want • Fair compensation with a clear growth path for you and for us • A young, genuine team — agency vibe without the agency madness • Real strategic responsibility instead of assembly-line execution • Variety — no client day is the same